COM BSS Architect
Newbury (Hybrid)
6 months Contract
GBP350/day Outside IR35
We are seeking an experienced BSS Architect with deep expertise in Customer Order Management (COM) for a hybrid role requiring 2-3 days per week on-site at the Newbury office. Immediate start date, preferably in April or May 2025.
The successful candidate will have a strong background in BSS technologies and a proven track record of integrating these systems within complex enterprise telecom environments.
This is an exciting opportunity to join a leading global consultancy specialising in Digital, IT, and Network Services.
Key Skills & Experience:
* Extensive experience working with BSS and Customer Order Management (COM) systems in telecom environments, with a deep understanding of end-to-end order workflows including entry, tracking, fulfillment, and post-delivery support.
* Skilled in designing and optimizing COM processes to improve efficiency, reduce errors, and enable automation, including the decommissioning of Legacy systems.
* Strong expertise in integrating COM with broader BSS platforms, including CRM, OSS, billing, provisioning, and inventory systems, ensuring seamless data and process flow.
* Proficient in API integrations, cloud-based order management solutions, and workflow orchestration tools such as Camunda.
* Solid knowledge of telecom frameworks such as eTOM and TM Forum, with experience across enterprise Fixed Line, UC, GSIP, and SD-WAN products.
* Proven ability to collaborate with cross-functional teams and vendors to align technical solutions with business goals and deliver accurate, efficient customer order handling/management.
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