Job Summary
Advert closes: 18th April 2025
Expected Shortlisting date: 22nd April 2025
Planned Interview date: 2nd May 2025
Are you looking for a new challenge?
The Adult Therapies CSU is looking for an enthusiastic and highly motivated individual to join our Outpatient Admin Team in a full-time role on a permanent basis. If you want to work in a busy office environment as part of a team that is committed to providing an effective and efficient admin service to the patients and clinical teams within Adult Therapies Outpatients then we want to hear from you.
The varied workload requires a flexible approach to work and the ability to multi-task, whilst maintaining a professional attitude and high standards of customer care.
The successful applicant would be based at St Jamess University Hospital but also will be required to work on other hospital sites on a regular basis.
Main duties of the job
The main duties of the role support the delivery of the Adult Therapies Outpatient clinics. Processing patient referrals to Adult Therapies, working on the reception desks in our clinical areas, supporting patients in arranging their appointments, and updating details on the Patient Administration and other systems will all be key parts of the role (amongst others). You would be providing a service to our patients face to face, through telephone calls and via email.
About Us
The Adult Therapies CSU encompasses a range of services that provide support and therapy to patients in both inpatient and outpatient settings. The Adult Therapies Outpatient Admin Team supports the delivery of outpatient clinics in the region of 80,000 to 90,000 appointments a year - across our Physiotherapy, Occupational Therapy, Speech & Language Therapy, Podiatry and Dietetic services. You would be joining a well-established team of Patient Service Coordinators, Assistant Patient Service Coordinator, Outpatient Supervisors and Clerical Officers in an admin service that is committed to the Leeds Way Values and providing a supportive work environment and opportunities for development for all of its team members.
Date posted
26 March 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9298-25-0032
Job locations
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Chapel Allerton Hospital
Chapeltown Road
Leeds
LS7 4SA
Job Description
Job responsibilities
JOB PURPOSE/SUMMARY
To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies.
The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required.
To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments.
Person Specification
Experience Essential
1. IT skills
2. Insight into duties and responsibilities of post
Desirable
1. Previous admin and clerical experience (within the NHS is especially desirable)
2. Previous experience of working with the general public in a working environment
Skills and Behaviours Essential
1. Adaptable
2. Flexible approach to duties and working practices
3. Customer care skills
4. Friendly manner
5. Effective written and verbal communication skills
Qualifications Essential
1. Literate / Numerate
Desirable
1. 5 GCSEs (including Maths & English) at Grade C or above, or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds Teaching Hospitals
Address
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
Employer's website
https://www.leedsth.nhs.uk/ #J-18808-Ljbffr