This role is maternity cover in the Environmental Health and Licensing business support team until 31/03/2026.
There will be some on site working required, approximately 1 day a week but initially this may be more for training purposes, at the council offices in Taunton, Bridgwater, Shepton Mallet or Yeovil.
The main responsibilities of the role are
• Work as part of a multi-skilled case management and service support team to deliver a wide range of statutory and non-statutory processes efficiently and effectively, providing a fast, high quality and continuously improving service for both internal and external customers, ensuring adequate cover during council opening hours.
• To be the first point of contact for all service requests including the processing of a wide variety of applications, notifications, queries and complaint work and act as case officer, in line with defined procedures ensuring the customer is at the centre of everything we do. This involves responsibility for case investigation work, problem solving and responding/ conclusion of case investigation, within the statutory requirements and service standards or ensuring response from others.
• Regular contact with businesses and members of the public investigating cases where they will offer advice, negotiate, and influence behaviour to seek satisfactory outcomes under the supervision of the specialist officers/managers.
• Identify the most appropriate methodology to proce...