Job Title: Senior 3rd Line Field Engineer
Location: Candidates must be within a 60-minute commute from Richmond, Slough and Farnham
Salary: £40,000–£45,000
Benefits: Flexible working arrangements based on project needs, opportunities for professional development and progression, fuel card and claim for business millage.
Profit-Sharing Partnership Scheme: Be rewarded for your contributions to the company’s growth.
Role Overview
We are hiring a Senior 3rd Line Field Engineer to strengthen our team. This role requires an engineer with advanced technical skills, an excellent work ethic, and the ability to work independently. As a key player in our team, you will often be the primary point of contact for clients, and your work and professionalism will directly impact client satisfaction and our business relationships.
Candidates must be based within 60 minutes of Richmond, Slough and Farnham and be capable of providing hands-on support, completing high-quality installations, and handling third-line escalations with minimal oversight. This is a customer-facing role where the quality of your work will be instrumental in upholding our reputation.
Responsibilities
Technical Support & Troubleshooting:
* Resolve complex third-line issues related to servers, networking, and cloud systems.
* Administer hybrid environments using Azure AD, Microsoft 365, and VMware.
* Configure and manage networking solutions, including VLANs, NAT, DNS, and firewalls.
Physical Engineering:
* Perform high-quality installations such as cable trunking, hardware setups, and network infrastructure upgrades.
* Ensure all on-site work meets professional standards and client expectations.
Project Support:
* Collaborate with the IT Field Operations Manager and other engineers on large-scale projects such as system migrations and installations.
* Maintain detailed documentation of technical solutions, installations, and configurations.
Qualifications & Experience
Experience:
* 5–7 years of experience in 3rd line support or a comparable field engineering role.
* Proven ability to work independently and deliver high-quality technical solutions with minimal oversight.
Technical Expertise:
* Strong knowledge of Windows Servers, Microsoft 365, and advanced networking.
* Familiarity with Dell PowerEdge servers, Cisco networking, and tools like SolarWinds.
Other Requirements:
* Valid UK driver’s license and own vehicle for client site visits.
* Strong attention to detail and physical engineering skills (e.g., cable management).
If you are an experienced Senior 3rd Line Field Engineer who thrives in hands-on, client-facing roles and is looking to make a significant impact in a dynamic company, we would love to hear from you. Apply now to join our team and contribute to our ongoing success.