Job summary Are you looking for a new and exciting challenge? We have a newly developed post for a band 4 admin lead within the Primary Care Directorate, this port will offer support to two integrated GP practices. £26,530 - £29,114 per annum, full time 37.5 hours per week. The role will support the front of house function for the identified practices and will link in closely with the senior management team. Main duties of the job Providing and receiving routine information which may sometimes require tact or persuasive skills to overcome barriers to understanding. This may involve providing and receiving of sensitive or complex information, providing advice, instruction or training where the subject matter is straightforward. In particular this will involve the following responsibilities: Health and safety of the building General day to day running of the practice Responding to appropriate requests for information Acting on correspondence - responding to, or referring to the appropriate person Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (ie patients, carers, complexity) Liaison with partner services and organisations Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing Handling telephone queries Assisting patients/clients/relatives with non-clinical advice Teaching and supporting new Admin team members and providing aspects of the team induction and training to new starters regarding the building and admin processes. About us As a Trust, we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care. We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working. We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme". The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities. Date posted 08 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 232-PRC-6608923-A Job locations Holmcroft Surgery Stafford ST16 1JG Job description Job responsibilities The role will require capacity to make decisions, which may require consideration of a range of options, such as: Judgements on how to deal with enquiries, patients/carers/external contact Prioritising work, resolving conflicting diary appointments and schedule Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. This may include activities such as: Taking and transcribing formal minutes Producing statistical reports Maintaining information systems Recording messages within the Electronic Patient Record system Disseminating and distributing key information within team Please refer to Job description for full information. Job description Job responsibilities The role will require capacity to make decisions, which may require consideration of a range of options, such as: Judgements on how to deal with enquiries, patients/carers/external contact Prioritising work, resolving conflicting diary appointments and schedule Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. This may include activities such as: Taking and transcribing formal minutes Producing statistical reports Maintaining information systems Recording messages within the Electronic Patient Record system Disseminating and distributing key information within team Please refer to Job description for full information. Person Specification Qualifications Essential Diploma in Business Administration or equivalent training in relevant area Experience Essential Substantial experience of a range of relevant procedures and software programmes, and ability to provide examples of own application of these Experience Essential Experience of working in a GP practice Desirable Experience of managing staff Person Specification Qualifications Essential Diploma in Business Administration or equivalent training in relevant area Experience Essential Substantial experience of a range of relevant procedures and software programmes, and ability to provide examples of own application of these Experience Essential Experience of working in a GP practice Desirable Experience of managing staff Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Staffordshire Combined Healthcare Trust Address Holmcroft Surgery Stafford ST16 1JG Employer's website https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)