Full Time: 37.5 hours per week, 9.30am – 6pm with an hour unpaid lunchbreak each day Salary: depending on experience Contract: Permanent open ended Start Date: ASAP Location: Working across both Gas Ferry Road & Aztec West sites. The primary purpose of the role is to provide first line support across Aardman for IT Applications and OS. Working within the IT support team, this is a business and customer driven role aimed at improving Aardman’s workflow and efficiency. Role & Responsibilities: To provide day to day first line application and OS front line support within the IT team, this will be face to face or via telephone or teams interaction for on-prem or remote hybrid users. To analyse situations effectively and to communicate to users in a professional manner. To work on project-based assignments as directed by Head of IT To show a strong appreciation of your actions on the film production process and the others in the IT team. About You Candidates will need 2 years’ previous experience in a similar role and have excellent communication and organisational skills; with the ability to prioritise and juggle multiple tasks. You will need a thorough knowledge of the business and technical aspects of the software applications listed below, (all within both Windows 10, 11 and Mac environments): MS Office 365 Photoshop Internet usage with multiple browsers. Email (Exchange clients) Microsoft Teams We’re looking for applications with a basic understanding of network and digital security principles, as well as an understanding of Android and Apple phone technologies and network printers. In this role, you will need a calm approach with the ability to work under pressure to tight deadlines. Please find a full role profile attached. We will be reviewing applications for interview as they’re submitted. Please confirm your availability in your cover letter. Closing Date for Application: 5pm, Friday 17 th January 2025 About Us Aardman is an independent and multi-Academy Award® and BAFTA® award winning studio. It produces feature films, series, advertising, games and interactive entertainment. Its productions are global in appeal, novel, entertaining, brilliantly characterised and full of charm reflecting the unique talent, energy and personal commitment of the Aardman team. The studio’s work is often imitated, and yet the company continues to lead the field producing a rare brand of visually stunning content for cinema, broadcasters, digital platforms and live experiences around the world. In November 2018, Aardman became an Employee Owned organisation, ensuring that the studio remains independent and securing the creative legacy and culture of the company for the future. Our Diversity & Inclusion Charter is our commitment to building a workforce that is truly reflective of society, underpinned by the belief that a diverse and inclusive workforce is essential in delivering on our mission: to create entertainment for all and to be the most inspirational animation company in the world. We welcome applications from all individuals and are always happy to discuss flexible working needs. Aardman is proud to be both a Disability Confident Employer and a Living Wage Employer .