Job summary An exciting opportunity has arisen within Aneurin Bevan University Health Board to work collaboratively with Primary and Secondary Care Eye Care Services. We are looking to appoint a highly motivated WGOS Referral Team Leader to join the Ophthalmology Team. As the WGOS Referral Team Leader you will be responsible for all administrative duties relating to patient pathways under Wales General Ophthalmic Services (WGOS) between both Primary and Secondary Care and will coordinate and delegate work to the WGOS Referral officer. The post holder will work closely with the WGOS Referral Optometrist and Primary and Secondary Care Colleagues to achieve agreed outcomes. The post holder will have excellent communication skills together with the ability to work as part of a team to support the provision of high-quality eye health care across the Health Board. Main duties of the job The WGOS Referral Team Leader will be responsible for the management of the WGOS Referral Coordinator. The post holder will be responsible for all administrative duties relating to a patients' pathway under WGOS services, between both Primary and Secondary Care, which will include the management of virtual review outcomes, waiting lists, coordinating / tracking follow up patients sent to Primary Care Optometrists and any admin duties relating to discharge. The post holder will manage referral audits working closely with the WGOS Optometrist and Primary and Secondary Care Colleagues About us Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Date posted 21 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,928 to £29,551 a year per annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 040-AC070-0325 Job locations Royal Gwent Hospital Cardiff Road Newport NP20 2UB Job description Job responsibilities To be responsible for the day-to-day management of staff within the WGOS referral pathway. Setting priorities and allocating workload To maintain good communication with other staff, managers, departments and the general public. Communicates work procedures and maintains working relationships with own and other departments. To co-ordinate and manage the WGOS Referral Coordinator incorporating all staff issues To support the development of processes and pathways in relation to WGOS referrals, managing and reporting on referral audits and monitoring referrals rates on a weekly basis. Evaluate results and liaise with Service Managers, WGOS Implementation Optometrist, Ophthalmologists and Primary Care Colleagues in relation to referrals. Able to manage conflicting priorities to meet the needs of the Service and to ensure smooth running of the department To keep abreast and ensure staff are aware of current Welsh Government (WG) guidelines, in particular the WGOS manuals and the National Clinical Strategy for Ophthalmology. Ensure Teams work in accordance with the Health Board and Departmental policies and procedures. Proposes changes to working practices and procedures within own work area Job description Job responsibilities To be responsible for the day-to-day management of staff within the WGOS referral pathway. Setting priorities and allocating workload To maintain good communication with other staff, managers, departments and the general public. Communicates work procedures and maintains working relationships with own and other departments. To co-ordinate and manage the WGOS Referral Coordinator incorporating all staff issues To support the development of processes and pathways in relation to WGOS referrals, managing and reporting on referral audits and monitoring referrals rates on a weekly basis. Evaluate results and liaise with Service Managers, WGOS Implementation Optometrist, Ophthalmologists and Primary Care Colleagues in relation to referrals. Able to manage conflicting priorities to meet the needs of the Service and to ensure smooth running of the department To keep abreast and ensure staff are aware of current Welsh Government (WG) guidelines, in particular the WGOS manuals and the National Clinical Strategy for Ophthalmology. Ensure Teams work in accordance with the Health Board and Departmental policies and procedures. Proposes changes to working practices and procedures within own work area Person Specification Qulifications and Knowledge Essential Education to diploma level or equivalent experience Evidence of continuous professional development Computer literate Business Administration level 4 NVQ or equivalent experience Knowledge of administration processes Knowledge of WG policy and guidance in relation to WGOS service Ability to meet deadlines Desirable Customer Service training Knowledge of HR Policies & Procedures Knowledge of Health Records Systems Skills and Attributes Essential Excellent Communication skills Ability to work effectively with managers & clinicians Ability to influence and persuade others Effective planning, prioritising & Organisational skills Ability to use initiative and meet deadlines Ability to develop good and effective employee relations Ability to manage difficult situations under pressure Ability to lead and motivate a team Ability to manage difficult situations under pressure Ability to deliver training Ability to work and problem solve whilst achieving targets Demonstrate commitment to achieving high standards Experience Essential Supervisory experience Experience of managing waiting lists, booking and RTT targets Desirable Experienced WPAS/CWS user Experience of dealing with all levels of staff and the public Other Essential Flexible approach to the needs of the service Desirable Ability to speak Welsh Person Specification Qulifications and Knowledge Essential Education to diploma level or equivalent experience Evidence of continuous professional development Computer literate Business Administration level 4 NVQ or equivalent experience Knowledge of administration processes Knowledge of WG policy and guidance in relation to WGOS service Ability to meet deadlines Desirable Customer Service training Knowledge of HR Policies & Procedures Knowledge of Health Records Systems Skills and Attributes Essential Excellent Communication skills Ability to work effectively with managers & clinicians Ability to influence and persuade others Effective planning, prioritising & Organisational skills Ability to use initiative and meet deadlines Ability to develop good and effective employee relations Ability to manage difficult situations under pressure Ability to lead and motivate a team Ability to manage difficult situations under pressure Ability to deliver training Ability to work and problem solve whilst achieving targets Demonstrate commitment to achieving high standards Experience Essential Supervisory experience Experience of managing waiting lists, booking and RTT targets Desirable Experienced WPAS/CWS user Experience of dealing with all levels of staff and the public Other Essential Flexible approach to the needs of the service Desirable Ability to speak Welsh Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Aneurin Bevan University Health Board Address Royal Gwent Hospital Cardiff Road Newport NP20 2UB Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)