Customer Services Coordinator - 6 months FTC, Greater Manchester
Client:
Neogen
Location:
Greater Manchester, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
58e57bf41e6e
Job Views:
8
Posted:
02.03.2025
Expiry Date:
16.04.2025
Job Description:
We are currently looking to recruit a Customer Services Coordinator to join our award-winning business in Rochdale. This role will initially be based on a 6 months fixed term contract.
Reporting to the Head of Customer Service, this is an office-based role involving processing sales orders, arranging transport, and completing shipping and export documentation for UK and European customers. Our Rochdale site specializes in the development, manufacture, and sale of agricultural, industrial, and food processing biocidal hygiene products, including cleaners and disinfectants.
At Neogen, we partner with our customers to protect and enhance the world’s level of food and animal safety. By offering a diverse suite of solutions for the food, beverage, animal protein, and agriculture industries, we empower our customers to safeguard their brands and create better products.
What you’ll be doing:
* Processing of UK, European & Export Orders, and support of those customers throughout the sales process.
* Preparation of documentation, bill of lading, and commercial invoices.
* Keeping customers up to date on their orders or delays.
* Liaison with Operations & Despatch Teams.
* Arranging collection and shipment of orders.
* The processing of proforma invoices and Letters of credit transactions.
* Receiving credit application agreements and working with the accounts department to ensure timely setup of new customer accounts.
* Liaise with the Accounts department to assist in resolving issues when customer accounts are placed on hold.
* Ensuring CRM database is updated and maintained with correct data for companies and contacts, including special pricing certification and GDPR.
* Report and log any non-conformance or transit damages, entering customer complaints in Qpulse.
* Provide desk cover for the customer service team including telephonist and reception.
* Effective communication and service to Territory Managers.
* To deal with all customer queries in a timely and efficient manner, providing a high standard of customer service.
About you:
* Experience with Sage, SAP, or similar CRM database.
* Strives to deliver the highest level of service to the customer.
* Experience within a logistics or manufacturing environment is desirable but not essential.
* High attention to detail and works effectively in a timely manner.
* Previous customer service experience is desirable.
Please press Apply now in order to submit your application.
Come Be Part Of A Mission that Matters!
From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues, and much more, Neogen is there — and you can be too.
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