Lead Technical Support Engineer – Coffee Equipment Location: Cardiff Salary: £36,000 - £40,000 Are you passionate about coffee technology and delivering top-tier technical support? We’re looking for a Lead Technical Support Engineer to join our team and play a crucial role in diagnosing and resolving coffee machine issues, supporting our service desk, and optimising equipment performance. Why Join Us? ✅ Competitive salary & career growth opportunities ✅ Hands-on role with a mix of remote and on-site support ✅ Training opportunities across Europe with leading manufacturers Your Role: Technical Troubleshooting – Work with customers and field engineers to diagnose and resolve coffee machine issues. Escalation Management – Collaborate with the service coordinator and manufacturers to tackle complex or recurring problems. Stock & Parts Oversight – Ensure parts availability for the warehouse and service vans while managing warranty claims. On-Site Support – Step in as a backup field engineer and travel to customer sites for escalated technical issues. Training & Knowledge Sharing – Keep the team updated with best practices and contribute to a growing library of instructional videos. Manufacturer Liaison – Stay ahead of industry advancements through European training sessions. What We’re Looking For: ✔️ Experience servicing traditional and fully automatic bean-to-cup coffee machines. ✔️ Leadership skills with a background in mentoring a technical service team. ✔️ Strong communication skills to liaise with customers, engineers, and internal teams. ✔️ Confident in front of a camera for training and support videos. About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates