Are you looking for a career development opportunity in Hospitality? This is an exciting opportunity for an individual who has prior knowledge and experience within the hospitality industry, enthusiasm for the wider work of the Sustainability Centre and who shares our ethos and purpose. Are you energetic, hardworking, enthusiastic, and enjoy working as part of a team? Our South Downs Eco Lodge has a 39 bed self-catering wing; a newly re-furbished 25 bed & breakfast wing with bed & breakfast catering options; a small family campsite with off-grid yurts; indoor meeting rooms and Woodland Hall all set within our 55 acre woodland site. This is a full-time, permanent role and flexibility in working hours is a requirement with weekend work expected. The Assistant Hospitality Manager is part of our management team and has a leading role in managing our overnight accommodation and group bookings. This is an exciting opportunity for an individual who has prior knowledge and experience of management within the hospitality industry. The successful candidate should be energetic, hardworking, enthusiastic, and enjoy working as part of a team and to be able to use and act on their own initiative. The Sustainability Centre has always sought to lead by example, offering practical solutions through our own experience, actions and knowledge. We are an example of authentic sustainable living in action offering transformative experiences and empowering people to live differently. Enthusiasm for the wider work of the Sustainability Centre and someone who shares our ethos and purpose would be a definite advantage. HOURS OF WORK 37.5 hours per week Flexibility in working hours is a requirement with weekend work expected DBS CHECK This post is subject to a satisfactory DBS check KEY TASKS - Ensuring that the South Downs Eco Lodge, campsite and The Sustainability Centres facilities are cleaned and maintained to a high standard - To provide a welcome service to guests including checking them into their accommodation - Working alongside other members of the accommodation team to achieve shared goals leading by example - Ensuring high standards of customer service to support our ethos of exceeding expectations - Able to manage bookings and payments over the phone, via email and online booking system - Able to respond to telephone and email messages efficiently and effectively - Able to undertake routine maintenance and repairs - Report any complaints and other feedback to the Accommodation Manager. - Maintain excellent communication between other staff within your own team and across the organisation and site. - Work closely with other staff to provide an excellent service to internal clients such as residential schools bookings and residential courses for adults - To undertake other duties and tasks appropriate to the roles and as directed by the Accommodation Manager, Centre Manager or CEO KEY SKILLS - Knowledge and experience of the hospitality industry - Experience of managing staff and resources - Experience of reporting effectively - Understanding of customer service and the need to recognise the specific requirements of a wide range of groups - Understanding of the importance of policies to safeguard children and vulnerable adults - Understanding of Health and Safety legislation and practice - Ability to carry out routine tasks while maintaining high standards work - Knowledge of the environmental and/or Sustainable Development sector - Experience of using IT including email and in-house IT systems e.g. Booking Systems - The ability and willingness to work flexibly - The ability to work with a range of different groups including corporate clients, schools and groups of vulnerable adults - Ability to work on own initiative, prioritise and manage your own time and workload - Ability to undertake practical and physical work KEY BENEFITS - Great place to work - An opportunity to help us develop and shape the business and Centre - A career development opportunity for you to gain experience of how to embed authentic sustainability in the Hospitality sector - Competitive pay rate - Holiday pay - Pension - Mindful Employer AMRT1_UKCT