Join our team at Platinum Motor Group, a well-established family-run automotive company located in the Southwest borders of Wiltshire, Somerset & Gloucestershire. As a Service Advisor, you will play a crucial role in providing exceptional customer service and support within our state-of-the-art workshops. We offer a dynamic work environment, excellent training opportunities, and rewarding career growth prospects.
Duties:
1. Greet customers warmly and ensure a positive service experience.
2. Listen attentively to customer concerns and accurately document them for further action.
3. Conduct thorough vehicle inspections and provide detailed reports to customers.
4. Clearly explain recommended repairs and services in an understandable manner.
5. Provide accurate estimates for repairs and services, ensuring transparency with customers.
6. Manage appointments efficiently and maintain the service department's schedule.
7. Collaborate with technicians to ensure timely completion of repairs.
8. Follow up with customers post-service to ensure satisfaction and address any additional needs.
Skills:
1. Proficient in upselling services and products to enhance customer experience.
2. Possess mechanical knowledge to effectively communicate with technicians and customers.
3. Experience in cash handling procedures is advantageous.
4. Strong customer service skills with a focus on delivering exceptional service.
At Platinum Motor Group, we value our employees' well-being and offer a range of benefits including:
1. Contributory Pension Scheme.
2. Health and Wellbeing support services.
3. Team Member Discounts and incentives.
4. Free Eye test for VDU users.
5. Free on-site Parking.
If you have previous experience in a service advisor role or similar customer service position, excellent communication skills, and a passion for the automotive industry, we invite you to apply. Competitive pay with an earning potential of up to £32k including overtime and bonuses awaits the right candidate. Take the next step in your career with us at Platinum Motor Group. Apply now by submitting your resume along with a cover letter showcasing your relevant experience.
To apply, please download and complete our Company Application and Equal Opportunity forms below and email, along with your CV, to recruitment@platinummg.co.uk.
Enter your details & we'll get back to you within 1 working day.
#J-18808-Ljbffr