Position
Purpose
As
a Bar Assistant you will work closely with the Bar Manager, plus Front of House
team to provide the highest levels of customer service, demonstrating
exceptional knowledge of the drinks list and menus, you will provide support to
The Sommeliers and Bar Manager to prepare hot and cold beverages, stock the
bar, clean the bar area, and executing the drinks service to a standard that
exceeds customer expectations.
Principal
Accountabilities:
Customer Service
* Have a full and comprehensive knowledge of the drinks
list and menus to expertly advise customers.
* Assist in the set-up, restock and replenish bar
inventory and supplies ready for service.
* Assist in the preparation of all drinks orders –
alcoholic, non-alcoholic, tea / coffee.
* Serve drinks in a timely way in line with agreed
service standards.
* Handle multiple orders effectively.
* Stay guest focused and nurture an excellent guest
experience.
* Work closely with the FOH staff to ensure that
dining details are handled correctly.
* Ensure all feedback from diners is passed on to
management and Petersham Cellar to enable the team to continually strive to
provide the best possible offering to diners.
* Identify opportunities for improving customer
service, evolving drinks lists and maximising sales revenue
* Assist FOH with restaurant service, leading by
example, providing an amazing dining
experience for our customers that is unrivalled by our competitors.
Operations
* Ensure that a high standard of hygiene and
cleanliness is maintained throughout the Restaurant by following cleaning
routines and through ongoing diligence during the shift.
* Keep your workstation sufficiently stocked and
organised throughout the day with all items needed for service.
* Keep the restaurant/workstation clean and tidy at
all times. It is particularly important that the restaurant and all equipment
are left clean at the end of each shift.
* Keep wine cellar and storerooms tidy and in order.
Make sure new deliveries are stored immediately and update on the wine/
beverages and inventory list.
* Supervised by the Bar Manager, assist in daily and
monthly stock control, ensuring all relevant inventories are kept
up-to-date.
* Ensure all wastage is recorded correctly.
Personal Qualities
* To exceed customer expectations by serving food and
drink in a professional, knowledgeable, and helpful manner.
* Aim to achieve customer feedback commendations.
* Keep up to date of on-going issues and developments
within the Company by reading the Petersham Nurseries Newsletters and other
Company information.
* Participate in all beverage training opportunities (cocktails,
coffee, tea) and share knowledge and learning with FOH team.
* Represent the company’s high standards of personal
presentation and behaviour at all times during a shift.
* Adhere to company dress code, attendance and time
keeping standards.
* Work as part of a team by sharing duties and
demonstrating flexibility with regard to hours and days of work.
* Maintain the standards and culture of the team by
setting an example to new members of staff and assisting in their induction
training when required.
* Fully understand the restaurants ethos.
* Bring a positive attitude to teamwork, contributing
to the smooth running of the restaurant and interacting productively with other
departments.
Other
* Flexible working, includes regular weekend, bank
holiday and occasional evening working.
* Involvement in ad
hoc project work/ events.