We're seeking a Service Excellence Director to join our management team and drive our commitment to exceptional service. As a leader in your field, you'll be responsible for setting the standard for customer service excellence across our restaurants.
About Côte
Côte is a French-inspired restaurant group with a reputation for delivering top-notch service. We're passionate about creating memorable dining experiences for our guests, and we're looking for talented individuals to help us achieve this goal.
As a Service Excellence Director, you'll be responsible for:
* Developing and implementing service standards that exceed guest expectations
* Mentoring and coaching front-of-house staff to deliver exceptional customer service
* Collaborating with the wider team to identify areas for improvement and implement changes
We offer a competitive salary, quarterly discretionary bonuses, and a range of benefits including meals on shift, annual leave, and opportunities for professional development.
Our ideal candidate will have:
* Proven experience in a senior service leadership role
* Excellent communication and interpersonal skills
* A passion for driving excellence in customer service