As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
This is an exciting opportunity for an organised and motivated individual to join our outpatient clinic coordinator team within the GI Surgery and Physiology department. The department is the specialist centre for the South West of England for a number of conditions and often receives referrals from other hospitals. These could be for conditions such as IBS, hernias, pelvic floor dysfunction and acid reflux, amongst other things.
The administration team is based at the Bristol Royal Infirmary site and the post holder will not be required to work from other trust locations. This role is Monday - Friday with flexible working opportunities available, such as a hybrid working from home schedule and flexible start times of between 8-9am.
Main duties of the job
Working as part of a dynamic team in a busy environment, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of outpatient clinic appointments. The role will include processing referrals, booking appointments, answering queries from patients and other healthcare professionals, and tracking waiting times.
The successful applicant will be forward thinking, highly motivated and patient focused, with demonstrable organisational skills. You will be confident in your ability to prioritise and manage your time effectively so that you can coordinate multiple tasks without needing continual supervision.
If you meet the role requirements, have a positive attitude and a commitment to personal development and service improvement, and want a role that challenges you, then we would encourage you to apply for this post. Please clearly outline in the supporting information section how you meet the criteria for this role.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience
* Clerical / administrative experience, including filing and/or reception
* Experience of dealing with the public, both on the telephone and in person
* Previous NHS experience
* Experience of using a Patient Administration System
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own, using your own initiative, if required
* Confidence to handle difficult conversations with patients, relatives and carers
* Effective organisational skills
* Good IT skills including Microsoft packages
* Working knowledge of outpatient policies and procedures
Qualifications and Training
* GCSE Grade 9-4 in English Language and Mathematics, or equivalent (e.g. Functional Skills Level 2; certificate in Adult Literacy at Level 2)
* A Levels, or equivalent, in any subject
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Mikey Ponsford
Job title: Senior Outpatient Clinical Coordinator
Email address: michael.ponsford@uhbw.nhs.uk
Telephone number: 0117 342 9825
If unavailable contact:
Joanna Baker - Assistant Performance and Operations Manager
joanna.baker@uhbw.nhs.uk
0117 342 8932
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