As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Main duties of the job
1. To process outpatient appointments for New patients from GP ERS appointments and arrange for triage with Clinicians. Book patients appointments and monitor clinics.
2. To register patients onto waiting lists and generate all associated paperwork in adherence with the Trust Outpatient Booking Procedures.
3. To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information.
4. To liaise with and act as a point of contact for queries from clinical and non-clinical staff.
5. Escalate patient queries, complaints, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
6. To monitor clinician clinics for Opening and closing for Annual Leave and ED cover.
Person specification
Knowledge and Experience
* Clerical and administrative
* Experience of dealing with the public in person
* NHS Experience
* Knowledge of Patient Administration Systems (PAS)
Skills and Abilities
* Ability to prioritise
* Flexible approach to duties
* Excellent interpersonal skills
* Ability to liaise with all disciplines
* Experience of dealing with difficult conversations
* Clear and effective communication
* Ability to embrace change
* Respectful and Polite
Qualifications and Training
* GCSE Maths and English qualification or equivalent
* Experience using Microsoft Packages
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Teresa Naish
Email address: Teresa.naish@uhbw.nhs.uk
Telephone number: 01173429126
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