Job Title: Delivery Manager
Grade: Higher Executive Officer (HEO)
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? Yes
Background:
HM Courts and Tribunals Service (HMCTS) is one of the government’s largest agencies, employing around 16,000 staff, with a gross annual budget of c£1.6bn, and operating across around 350 sites across England and Wales. Our work underpins justice, affecting the lives of millions every year.
Consequently, there are high expectations of all staff regardless of the job they do, and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.
HEO staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty, and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.
These operational roles are customer-facing, requiring successful applicants to be office-based to provide HMCTS services to the public. HMCTS offers a flexible working system in many of its offices, subject to business needs being met.
Overview:
As a new organisation, HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. As a manager within HMCTS, the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies.
The key purpose of the role is to:
1. Support the Cluster Manager and Cluster Operations Manager by being responsible for managing functions within the cluster.
Key Responsibilities:
1. Deliver a consistent and customer-focused service.
2. Ensure effective deployment of resources to meet operational needs.
3. Ensure the delivery of cluster performance management objectives.
4. Act as Responsible Officer as required.
Operations:
1. Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups.
2. Provide direction and close support to local managers, setting local priorities consistent with the business plan.
3. Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale/motivation.
4. Ensure that team targets are met and resources are managed to deliver highly effective performance.
5. Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.
6. Ensure that Governance, risk management registers, and contingency plans are in place and updated annually/monthly.
7. Ensuring compliance with HMCTS values, policies, and procedures (including diversity, attendance, and discipline, HMCTS Assurance Programme).
8. Ensure that local training needs are identified, assessed, and training is delivered.
9. Perform Responsible Officer duties.
Managing Casework:
1. Working with managers and staff to develop team plans which form part of the overall business plan for the cluster.
2. Setting local priorities and objectives within the context of national/regional strategies and plans.
Analysis:
1. Identifying and implementing solutions to local problems, referring more complex problems to the Cluster Operations Manager.
Communicating with the public, judiciary, and other court & tribunal users:
1. Maintain effective liaison with judiciary, user groups, and representative organisations.
2. Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.
3. Develop local communication plans which meet the needs of the target audience.
Representation:
1. Representing the function you have been assigned to at an operational level.
Team Leadership:
1. Provide operational leadership to managers and staff and role model engaging behaviours.
2. Provide coaching to support and develop staff, guiding them through substantial and significant change.
3. Ensure you and your managers support the ongoing use of TIBs and SOPs and empower and develop staff to achieve the highest performance standards.
4. Ensure the application of MoJ HR policies and procedures.
Accountability:
Reporting to the Cluster Operations Manager / Cluster Manager.
Other Duties:
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Terms & Conditions:
Flexible Working Options: HMCTS offers a flexible working system in many of its offices.
Job Sharing and Reduced Hours: All applications for job sharing or reduced hours will be treated fairly and on a case-by-case basis in accordance with the MoJ’s flexible working policy and equality policy.
Excess Fares and Relocation Allowances: This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.
Working Arrangements & Further Information: The MoJ offers Hybrid Working arrangements where business need allows, blending working from your base location, different MoJ sites, and/or from home.
Expected week commencing: 4th November 24.
To apply for roles in MoJ, you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks can be undertaken.
Success Profiles: Success Profiles will enable a fairer and more inclusive method of recruitment.
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