Salary £11,466 per annum (£28,665 pro rata)
Location Huntingdon / Hybrid
Full/Part Time Part time
Total Weekly Hours 15 hours per week – we are flexible on how this works for you.
About us:
Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for who they are, and our mission is for disabled people to have equality, choice and independence.
Key description of the role:
Here at Papworth Trust, we’re proud to make things personal. If it matters to our customers, it matters to us. We’re recruiting for a brand new role to support our drive to deliver a proactive, positive and impactful customer complaints service.
As Customer Experience Coordinator you will be instrumental in coordinating the customer complaints process and working with colleagues across the organisation to identify key trends and service improvements.
The Ideal Candidate:
Strong interpersonal skills and the ability to communicate well with a wide range of people both internally and externally.
Ability to analyse and interpret information and present data in a clear and accessible way.
Good organisational skills to plan and manage own workload.
Strong IT skills including good working knowledge of Microsoft Excel.
What you’ll get in return:
• 25 days holiday plus bank holidays
• Inclusive employee assistance and wellbeing support
• Company sick pay
• Pension scheme
• Health cash back scheme
• Opportunities to recognise and be recognised and rewarded with our Values in Practice reward and recognition scheme
• Cycle to Work scheme
• The chance to have your voice heard as part of our employee forum and colleague experience group
Interested? You can find out more about the Papworth Trust, our values and what we do here Papworth Trust - Home. If you would like to have an informal chat about the role please contact Tracey Croucher, Customer Engagement Lead we’d love to hear from you. To apply please see your CV to tracey.croucher@papworthtrust.org.uk.
We are a Disability Confident employer, and welcome applications from disabled candidates. If you would like support to apply, please contact the People Services Team on 01480 357200 or email hr.administration@papworthtrust.org.uk and we will be happy to help. If you wish to apply through the Disability Confident scheme, please complete the application form on our website.
Please be aware that a DBS check is required for this role and will be only carried out following an offer of employment to the successful candidate.
Closing date: Friday 17 January
Interviews w/c 27 January
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .