Greater Change - Operations Officer
Founded in 2018 by Alex McCallion and Jonathan Tan, Greater Change is an innovative social enterprise focussed on helping people overcome the financial barriers on their pathway out of homelessness using personalised budgets.
We partner with charities and support workers who refer people to us who would benefit from our financial support. Cash grants we provide are typically for rent deposits, ID documents, training courses etc.
On average, Greater Change spends £850 per individual and last year 86% of the people we supported sustained their move into stable housing, saving the public purse over £35,000 per person per annum.
Greater Change has recently passed the milestone of supporting over 1000 people out of homelessness and we are on track to support another 1000 in the coming 6 months; having grown over 8x as an organisation in the last 12 months.
We are also currently running a large-scale randomised controlled trial that will produce world-leading evidence on the efficacy of personalised budgets at alleviating homelessness.
Our goal is ultimately to use personalised budgets as a dignified and effective tool to end homelessness.
The Opportunity
We are looking to appoint an Operations Officer to help build and scale the social enterprise. They will report to the Head of Operations.
Main responsibilities
* Onboarding new partner charities, including: workshops to explain our referral process, helping support workers make their first referral, account managing partner relationships
* Undertaking financial case planning support, taking a strengths-based and client-led approach to supporting their move away from homelessness
* Managing grants for clients
* Data collection for Annual Impact Report
* Monitoring and reporting on outcomes to partners including Charities, Local Authorities and more
Essential Skills
* Excellent communication skills along with the confidence and ability to build new relationships with partner charities
* Proactive attitude to communications, to be successful in the role, you’ll spend a lot of the time picking up the phone and visiting partners in person
* Desire to work in a fast growing organisation and an entrepreneurial attitude
* Strong organisational skills
Additional experiences and skills we appreciate:
* Strong excel/google sheets skills
* Good knowledge of Microsoft office or Google docs
* Experience (either academic or practical) of quantitatively measuring impact
* Experience in a startup environment
* Lived experience
Key attributes
* High and positive energy levels. You thrive when working at pace and under pressure.
* You have high EQ, are a great listener, proactively inviting feedback and curious to hear the ideas of others.
* Willingness to roll up their sleeves. Greater Change is a ‘hands on’ environment
* Proactivity, impact and the ability to build relationships quickly in order to get things done
* Strong team player
* Happy to take initiative and assume additional responsibilities as needed to provide significant leverage to the wider team
* Passionate about social impact
Compensation
* £32,300/year
* Up to 5% pension matching
* A wellbeing budget of £400/year. You can spend it on therapy, the gym, a meditation retreat, whatever helps your wellbeing
* All travel costs to office / meetings covered
What we offer
* Flexible hours and office, we are an outcomes driven team, so we want you to work in the way that's most productive for you
* 9 day fortnight (every alternate week is a 4 day week)
* Macbook or PC
* Work from home budget: Up to £250 to buy what you need
* Frequent team lunches, and quarterly team activity days
* Training budget of £500/year, to upskill on anything directly related to your work
How to apply
* Send a CV and Cover Letter to hiring@greaterchange.co.uk by 28th February
* We will be conducting interviews on a rolling basis
* Ideal Start Date: 3rd March 2025
* Candidates will go through up to 3 interview rounds; final round interviews will be held in person in our London office and will include a paid hands-on work experience day.