Job Description
Assistant Groups Reservations Manager
As an Assistant Groups Reservations Manager you will be responsible for all groups’ bookings and assisting with the day-to-day operation of the Reservations department – ensuring that all systems and procedures identified in the reservations process are completed.
Your key duties will be as follows:
* Responsible for all group bookings, from initial inquiry to finalization, ensuring correct pricing, exceptional service and satisfaction throughout the process.
* Build and maintain relationships with key clients, including corporate accounts, event planners, and travel agents, to drive repeat business.
* Track and report on groups’ sales performance, including booking trends, updates, any historical patterns and circumstances which may negatively impact availability/ revenue during groups review meetings with Front Office, Revenue and Sales teams.
* Proactively monitor upcoming events, conferences to identify potential group sales opportunities.
* Provide leadership, guidance, and support to the reservations team, fostering a positive and collaborative work environment.
* Oversee the day-to-day operations of the reservations department, ensuring efficient and effective workflow processes.
* Support the training and development of reservations staff to enhance their skills and performance.
Qualifications
* Experience in hotel reservations or a similar role, with at least 1 year in a supervisory position.
* Detail-oriented with strong problem-solving skills.
* Positive can-do attitude, with the ability to work both independently and as part of a team.
* Excellent communication and interpersonal skills.
* Confident and engaging telephone manner.
* Working knowledge of OPERA CLOUD PMS system is preferred.
* Proficiency in Microsoft Office systems.
Additional Information
* Salary £30,000 annually.
* Employee discounted rates in Accor Hotels worldwide.
* Excellent training and development opportunities within the hotel and throughout Accor worldwide.
* Complimentary meals on duty.
* Recommend a Friend bonus.
* Cycle to Work Scheme.
* Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.