Staithe Surgery Job Description Post: Dispenser Hourly Rate: £12.86 Location: Staithe Surgery, Lower Staithe Road, Stalham Norfolk Line Manager: Senior Dispensers Responsible to: Business Manager Accountable to: The Partners This job description outlines the role of the dispenser together with the duties required of this position. Dispensers will have regular contact with patients and are required to be professional, courteous and understanding to their needs. Excellent communication skills are essential as liaising effectively with other health professionals and colleagues is a major part of this role. Duties: 1. Dispensing Requirements Dispense acute prescriptions to patients. Dispense repeat prescriptions to patients. Dispense drugs to patients with instructions on how to take the medication. Check and pack ready for collection by patients or their representatives. Prepare orders for machine collection and be competent in loading the dispensing machine and entering data on to the software. Where a drug requested is not shown as a repeat prescription liaise with a doctor. Deal with patient queries and refer to a doctor where necessary. Record and dispense private prescriptions as required. Record and account for dispensary income, including cash and prescriptions. Administer float and prepare cash for banking. Send off monthly scripts to the Prescriptions Pricing Authority according to dispensary protocol. Ensure that drugs, including controlled drugs and refrigerated items are stored according to protocol. To endorse prescription forms as appropriate. Carry out appropriate administration of paperwork in line with dispensary protocols. To help provide cover for staff absence including clerk role if required. 2. Computer Records Accurately update computer records (SystmOne) with appropriate dispensing information. 3. Stock Control Order a daily delivery of drugs from wholesaler via computer, keeping stock to an agreed level. Check drug order when received and put new stock on shelves with recent delivery at the back. Be aware of expiry dates and keep record of those close to expiry, particularly in the controlled drug cupboard. Be proactive in regularly checking dates and rotating stock to minimise wastage. Keep a record of all controlled drugs received and dispensed, maintaining the locked cupboard as required by law. Liaise with practice nurses over treatment room stock control, vaccines and dressings etc, ordering these as needed. Dispose of drugs, out of date or returned by patients as required. 4. Keep the dispensary clean and tidy. 5. Undertake training as required. 6. Any other duties which may from time to time be delegated. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programmes implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patient need. Effectively manage own time, workload and resources. This job description is neither exhaustive or exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may be reasonably requested by the Partners or the Business Manager.