CUSTOMER SERVICE / ADMIN - TEMP TO PERM
MONDAY - FRIDAY 37.5 HOURS
£11.44 PER HOUR
S18 - SHEFFIELD
STARTING ASAP
We are currently supporting our client who is seeking a Temporary to Permanent Customer Service / Administrator to join their existing team. As a Customer Service / Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.
Duties include but not limited to:
- Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients
- Ensuring a professional and tailored approach for each interaction.
- Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further action.
- Scheduling and Booking Appointments
- Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
- Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases
- Provide a wide range of administrative dutie...