Housing & Support Assistant (Temporary)
Salary: £12.22 per hourContract: TemporaryReports To: Team LeaderLocation: Office-basedDBS Requirement: Clear and Enhanced DBS Check Required
The Role
This temporary position offers an opportunity to provide vital housing and support services to vulnerable individuals, helping them maintain their tenancies and achieve personal independence. Based in an office environment, you will assist with tenancy management, day-to-day support, and administrative tasks, ensuring a professional and compassionate approach at all times.
Key Responsibilities
1. Act as a first point of contact for clients, providing assistance in person, over the phone, and in a reception setting.
2. Support clients with tenancy agreements, rent payments, and financial responsibilities, ensuring they understand their obligations.
3. Carry out office administration tasks to maintain accurate and confidential records.
4. Assist in developing and delivering person-centred support plans tailored to each client's needs.
5. Provide practical help with day-to-day challenges such as budgeting, accessing external services, and resolving tenancy issues.
6. Recognise and respond to signs of distress in clients, offering appropriate support and escal...