Key Responsibilities
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* Leadership and Management: Lead and manage a team of housing officers and support staff, ensuring high-quality service delivery. Provide direction, mentoring, and performance management to ensure team objectives are met.
* Strategic Planning: Develop and implement housing strategies to meet organizational goals and resident needs. Monitor and evaluate the effectiveness of policies and procedures, recommending improvements where necessary.
* Tenancy and Estate Management: Oversee tenancy management, ensuring compliance with housing law, tenancy agreements, and best practices. Ensure the timely resolution of complex tenancy issues, including disputes, antisocial behaviour, and breaches.
* Customer Service: Champion a customer-focused approach, ensuring tenants receive excellent support and guidance. Act as an escalation point for complex resident queries and complaints.
* Financial Oversight: Manage budgets effectively, ensuring resources are allocated efficiently. Oversee rent collection processes and ensure strategies are in place to minimize arrears.
* Partnership Working: Build strong relationships with external stakeholders, including local authorities, contractors, and community groups. Represent the organization at meetings, forums, and events.
* Health, Safety, and Compliance: Ensure all properties comply with health and safety standards, including fire safety and maintenance requirements. Maintain up-to-date knowledge of housing legislation and ensure the organization's compliance.