Job details
Here’s how the job details align with your profile.
Pay
Pay: £17.76 per hour including night shift premium.
Job type
Permanent, Part-time
Shift and schedule
Contract: 24 hours per week + regular overtime, permanent, part-time. Working pattern: night shifts to cover 11pm to 7am, Monday to Saturday.
Location
Pulled from the full job description.
Benefits
* Company pension
* Paid training
* 36 days holiday (including bank holidays, pro rata for part-time colleagues)
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
* Wagestream – a money management app giving you access to a percentage of your pay as you earn it
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Rotas shared three weeks in advance and accessible on your phone
Full job description
We’re looking for Customer Team Leaders to join our team at Co-op. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
* Provide friendly and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
* Ensure that the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
* Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
* Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
* Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
This job would suit people who have
* A genuine care for the needs of customers and members.
* The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
* Great people skills, with the ability to build positive relationships with customers and colleagues.
* Strong organisational and problem-solving skills.
* A desire to learn, grow and develop your leadership skills.
* The flexibility to work a range of different shifts.
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
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