Overview
A Business Support Analyst (BSA) is responsible for analyzing business needs, identifying opportunities for improvement, and providing data-driven solutions. They act as a bridge between stakeholders and technical teams to ensure business objectives are met efficiently.
Key Responsibilities
• Requirement Gathering & Analysis: Work with stakeholders to understand business needs and translate them into functional requirements.
• Process Improvement: Analyze existing business processes and recommend improvements to enhance efficiency and productivity.
• Data Analysis & Reporting: Collect and interpret data to support decision-making and strategy development.
• Stakeholder Management: Collaborate with various departments, including IT, finance, and operations, to ensure alignment on project goals.
• Documentation: Prepare business requirement documents (BRDs), user stories, process flow diagrams, and reports.
• Technology Implementation: Work with IT teams to implement software solutions, ensuring they align with business needs.
• Risk Assessment: Identify potential risks in projects and propose mitigation strategies.
• User Testing & Training: Assist in testing new systems and provide training to end-users.
Skills & Qualifications
• Bachelor’s degree in Business Administration, Finance, IT, or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication and stakehold...