Job Description:
We are seeking a skilled Operations Manager to join our team at Sert Group Limited.
Job Summary:
The Operations Manager will oversee the delivery of gas boiler and heat pump installation projects, ensuring they are completed safely, on time, and within budget.
This role involves managing direct labour and subcontracted teams, overseeing onboarding processes, and maintaining high customer service standards.
Key Responsibilities:
* Manage Direct Labour and Subcontracted Teams: The successful candidate will lead and motivate a team of installers, ensuring they have the necessary resources and support to deliver projects effectively.
* Oversee Onboarding Processes: You will be responsible for developing and implementing onboarding procedures that ensure new employees are properly trained and equipped to meet company standards.
* Maintain High Customer Service Standards: As an Operations Manager, you will work closely with customers to understand their needs and expectations, ensuring that our services meet or exceed their requirements.
Requirements:
* Estimated Salary: £60,000 - £80,000 per annum, depending on experience.
* Experience: 5+ years in a similar role, preferably in the gas boiler and heat pump installation industry.
* Qualifications: Relevant degree or equivalent qualifications.
About Us:
Sert Group Limited is a leading provider of gas boiler and heat pump installation services. We are committed to delivering high-quality services that meet our customers' needs and expectations.