Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
General Information
Job ID: ATR49022
Posting Job Title: Customer Service Account Executive
Location: Belfast
Employment Type: Full Time
Date Posted: 21-Feb-2025
Relocation Support: No
Job Purpose
The job holder is responsible for the account management of all customer requirements. This encompasses all activities from order processing to ensuring delivery OTIF. The successful candidate will be proactive in managing the customer accounts whilst appreciating the production requirements of the site striving for continuous improvement.
Key Accountabilities
* Proactive account management
* Manage day to day customer orders and communications at all levels
* Management of customer stocks through order processing/kanban
* Responding to pricing and estimating enquiries from existing and potential customers
* Management of raw materials and finished goods stock to acceptable levels
* Collection of debt from customer accounts and liaise with Finance on appropriate actions in the event of non-payment
* Manage design interface with customer key accounts
* Visits where necessary to customers
* Provide statistical analysis to both line manager and customers on their account status
* Ensure all departmental procedures are followed
* Work closely with all internal departments
* Maximise sales and profitable growth of customer accounts
* Complete all paperwork in line with company procedure and best practice
* Abide by data protection regulations
* Attend meetings including customer visits where appropriate
* Establish and maintain a live working system holding all key account information
* Provision of routine detailed and accurate analysis, reports and presentations on status of customer accounts across all sites
* Support analysis for focus accounts and co-ordinate formal reviews with key stakeholders
* Lead & participate in improvement projects
* Be a willing and flexible team member ready to take on new tasks as appropriate
* Any other reasonable request
This list of duties and responsibilities is not exhaustive, and Multi Packaging Solutions expects you to carry out any other reasonable duty which you are capable of being trained in or performing.
Qualifications
Educational and professional: A third level qualification would be desirable but not essential.
Knowledge, Skills, Experience
* Relevant experience in a similar role or demonstrable commercial awareness
* Minimum 1 year Customer Service experience within a production/manufacturing environment - ideally within the Print & Packaging Industry
* Good verbal and written presentation/communication skills
* Ability to plan and co-ordinate priorities within a team environment
* IT Literate in use of Microsoft Office
* Business and commercial awareness
* Evidence of having used negotiating skills effectively is desirable
* Demonstrable experience of excellent analytical, numeracy, organizational and communication skills
* Demonstrable experience of working to high quality standards
* Demonstrable evidence of information handling ability and problem-solving skills
* Willingness to travel & some flexibility in working hours
* Ability to prioritize and work under pressure
* Proficient in MS Packages including highly competent in Microsoft Excel
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Packaging and Containers Manufacturing
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