IMH Recruitment is seeking experienced Customer Service Advisors to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence. This role offers a dynamic and supportive environment within a reputable organization. Key Responsibilities: Deliver exceptional customer service as the first point of contact. Handle customer inquiries and provide accurate product/service information. Build strong relationships with customers. Coordinate deliveries by liaising with couriers and customers. Manage and update customer accounts using various systems and databases. Process orders and manage related administration tasks. Handle complaints effectively with professionalism and care. Respond to inbound calls and inquiries via email or live chat. Essential Skills: Strong problem-solving abilities. Excellent verbal and written communication skills. Proficient in using computers and multiple systems. Previous experience in call handling, email handling, or live chat. Why Join Us? Competitive pay rate of £12.18 per hour. Regular, sociable hours: 08:00 - 16:30, Monday to Friday Opportunity to work with a well-respected company with offices across the UK. How to Apply: Submit your updated CV and contact our office on (phone number removed) for further details