Complaints Officer
AfC Band 5 (pro rata) plus a High Secure Environmental Allowance of £1679.10 per annum (pro rata)
Hours – 25 hours per week.
Contract Duration – 6 months
Post Details
The State Hospital is committed to providing the highest possible standards of quality of care. In support of this, the Corporate Services Department exists to provide users of the service with a facility to raise concerns where it is perceived that service delivery falls below expectations.
The post holder will provide the Complaints Manager with comprehensive support in line with the Complaints Handling Policy, focusing on the local resolution of complaints, at Stage 1. They will contribute to the smooth running of the administrative functions of the team.
The post holder will utilise data to provide reporting, for formal reports, for audit and quality assurance.
Experience
Applicants should be educated to degree level, and have direct experience of complaints handling, preferably within the NHS. They should possess a high level of communication and administrative skills.
Closing Date – The closing date for applications is 3 November 2024. For an informal discussion please contact Margaret Smith, Head of Corporate Governance on 01555 842012.
If you have any queries or require assistance regarding the application form or recruitment process, please contact the HR Team at tsh.jobs@nhs.scot to discuss your requirements.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Scotland welcomes applications from all sections of society.
Right to Work – To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check this entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa, and settled and pre-settled status.
Please note that the State Hospital is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
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