Job Description
Full time - 40 hours (unsociable hours) Monday - Saturday
About Providor:
Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers.
As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
Purpose of the role:
Responsible for overseeing the daily operations of the dispatch team, ensuring efficient and timely coordination of engineers/Partners. This role involves managing dispatch staff, optimising dispatch procedures, and maintaining effective communication with Engineers clients, and other stakeholders.
Key Responsibilities:
1. Lead, mentor, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance to ensure high levels of productivity and morale.
2. Oversee the dispatching of Engineers/Partners, ensuring that all operations are conducted efficiently and in accordance with company policies and client requirements.
3. Facilitate clear and effective communication between dispatchers, Engineers clients, and other departments to ensure seamless c...