What you will do in your working day
* Provide excellent customer service, handling enquiries from a wide range of people
* Learn how to respond promptly and appropriately to communications, principally via telephone, email, and face-to-face
* Learn how to answer routine enquiries and redirect more complex enquiries to the appropriate colleague
* Learn how to prepare straightforward responses to correspondence and draft responses to more complex enquiries
* Learn how to liaise with senior colleagues and, in particular, how to seek information from them in order to assemble responses to enquiries
* Take raw information/data and present it in an appropriate electronic format (i.e. as Word, Excel or PowerPoint document)
• Learn how to maintain up-to-date information on the intranet and internet
• Learn how to process financial tasks within the team such as e-procurement and receipting of goods and the reconciliation of electronic cash books
• Learn how to provide general administrative support. Collection and distribution of post
• Commitment to ongoing self-development and training, including ability and willingness to commit to completion of a recognised Level 3 Business Administration apprenticeship making sure that all targets are achieved. This may include undertaking further training as needed.
• To maintain a secure, accessible, and fit-for-purpose work area
The training you will be getting
* You will achieve a L3 Apprenticeship in Business Administration
* You will complete your training within the workplace, with regular visits from your Training Provider
* You will attend college for 10 days, under weekly release to learn about the fundamentals of business
What to expect at the end of your apprenticeship
This role is temporary for 18 months, but once qualified you would have the opportunity to apply for full-time roles within the council.