Description At Cornwall Housing, we’re passionate about delivering homes and services to the communities of Cornwall. We're looking for people with customer service, IT and admin skills and experience to join the team. But it’s your approach that’s most important – we need talented people who can work with others and who want to make a difference Join our Cornwall Housing team for the career opportunities… and stay for the community About the role We're thrilled to offer this opportunity as a permanent, full time Customer Service Advisor to join our friendly and professional call-handing team, who are the hub for customer contact within the organisation. It is an exciting and fast-paced role that requires a wide-range of knowledge. The team works closely with each other and with other teams across all areas of the business. As a Customer Service Advisor, you'll be the first point of contact for Cornwall Housing’s customers. You'll be dealing with a high-volume of contact through multi channels including telephone, email, letter, forms, social media, customer portals, webchat and in-person. Due to the nature of the role, the working hours are fixed - Monday to Friday, 8.45am to 5pm. You must be within a reasonable commute of our office in Bodmin. About you We are looking for you to bring: Experience within a customer focused role. You will need to demonstrate a genuine passion for helping people, empathy and strong communication skills, on the telephone and by email. Problem solving skills are required as you will be resolving queries and you will offer solutions to a wide variety of situations. IT skills are essential. To find out more about this role and requirements, please take a look at the Role Profile. Our offer to you Salary: £24,994 per year (£12.96 per hour) Hours: 37 hours per week. The working hours are fixed - Monday to Friday, 8.45am-5pm. With the exception of your break, you must be available to work the full working day. Due to the nature of this role, we are unable to consider applications for different working hours. Contract Type: 12-month fixed term contract, to provide cover for an employee secondment. Base: This role is hybrid working from home and office in Chy Trevail, Bodmin. You will be required to complete your training in our Bodmin Office and attend the office for team days and for other events. It is not possible for us to consider remote applications for this position. You must be within a reasonable commute time of our office in Bodmin. What you’ll get from us in return is: A challenge like no other – Cornwall is unique and so are we A highly competitive total package that includes a decent salary, Local Government Pension Scheme, 23 days annual leave plus bank hols (rising to 28 after 5 years’ continuous service), family friendly policies, and business flexi-time A senior management team who will listen and support you, and encourage your ideas and creative thinking Investment and support in your continuous learning and development Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal And a chance to really make your mark Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. To apply It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV. The planned closing date for applications is Sunday 24 November 2024 (midnight). However, we reserve the right to close this advert early should sufficient applications be received. Initial short interviews will be held 1-2 weeks after the closing date, online via Microsoft Teams. Contact us If you’d like to have a discussion about the role, please feel free to contact us at the People and Health & Safety Team - peopleandHAndScornwallhousing.org.uk