Our client, a dynamic and growing security system supplier, is looking for a dedicated Sales Office Administrator to join their dynamic team in Aldershot.
This is a fantastic opportunity for someone with sales administration experience and a passion for customer service to play a key role in supporting both distributors and end users.
The Role:
* Provide good customer service to both external & internal customers.
* Handle incoming orders via phone, email, and web, ensuring all customer requirements are met.
* Provide quotes and pricing information, follow up to close sales.
* Liaise with third-party couriers to manage delivery schedules and act as the middleman between parties.
* Raise credit notes and manage customer returns.
* Advise customers on the best suited products, highlighting key features and product support.
* Assist with website queries related to stock availability and the online ordering process.
* Invoice jobs and ensure system updates for job closures.
* Handle any customer complaints in a professional and effective manner, ensuring resolution.
The Candidate:
* Previous sales administration experience is essential.
* Excellent organisational skills and attention to detail.
* Strong all-rounded customer service skills, with the ability to liaise with distributors and end users alike.
* A proactive and solution-focused approach to problem-solving.
The Package:
* Starting salary up to £28,000pa (DOE)
* 24 days holiday + Bank Holidays
* Pension and Medical Cover
* Additional great benefits
If you're looking for a rewarding role with excellent benefits in a rapidly growing industry, apply today!