Calling all Air Freight professionals I am recruiting for an Air Freight Supervisor for a Feltham-based client who specialises in multi-modal freight forwarding and supply chain services. My client is seeking a hands-on professional with experience in handle air freight forwarding from start to finish, and offers a fantastic benefits package in return This is an office-based, Monday-Fri role, with 4 hours overtime (working from home) once every 4 weekends (Sat or Sun). Benefits & Package: Salary circa £40,000 per annum Excellent company bonus scheme - payable twice a year Perks hub - benefits, discounts, and perks for shopping, food, drink, travel, entertainment, motoring and much more. On-site parking Wellness hub - for your mental and physical wellbeing e.g. virtual GP, workouts and recipes Group life assurance scheme Excellent staff training & encouragement programmes including problem solving, Cargowise certifications, apprenticeships & more Free refreshments, fruit deliveries & regular food van lunches 24/7 employee assistance programme Health cash plan Company pension scheme Cycle to work scheme Staff referral bonus scheme Company socials including summer & Christmas parties, charity events & team nights out Electric vehicle salary sacrifice car scheme Main Duties: Supervise all Airfreight with a hands-on approach at various stages and from start to finish Creating and maintaining customer standard operating procedures Having a clear financial understanding of each job file(s) within your remit Having ownership and taking accountability to support the team in delivering operational excellence Ensuring that customer service is maintained at a high level Delivering accurate and timely paperwork in relation to the creation and issuance of import documentation Demonstrating commercial acumen and an in depth understanding of the P&L of a job Ensuring timely and accurate freighting and invoicing Managing operational and financial reports, ensuring anomalies are escalated appropriately Establishing and maintaining strong working relationships with suppliers, airlines & overseas partners/agents Key Requirements: Solid freight forwarding experience in air freight imports and export Familiarity with handling air movements from start to finish. Experience of managing client/customer and carrier relationships with strong verbal and written communication. Experience of overseeing staff in a high-pressure environment whilst retaining the capacity to remain calm under pressure and have the ability to motivate and develop people. The ability to prioritise a large number of tasks to ensure accuracy and deliver results with great attention to detail and a high sense of urgency. Knowledge and experience of customs (desirable) Cargowise experience (highly beneficial).