Job summary This is an exciting opportunity to join our Mental Health Care Division Admin and Clerical team as a Band 3 Team Secretary with the Homeless Outreach Team at Dale Street, Liverpool City Centre. This role will provide admin support to our clinical team based within the Homeless Outreach Team. The team supports individuals experiencing health problems who are currently homeless or vulnerable due to losing their home within the Liverpool area. They offer flexible, responsive and proactive integrated services to individuals with severe and complex mental and behavioural disorders. The service offered to individuals will be provided in the most appropriate setting. The hours are full time 37.5 hours per week, working Monday to Friday 9am to 5pm. Main duties of the job The post holder will have excellent communication and organisational skills. An RSA II or equivalent is essential as is experience of working with Information systems. Successful applicants will be able to organise their own workload and co-ordinate workload activities with other administration staff in the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Date posted 17 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 350-MHC6932333-B Job locations Homeless Outreach Team LCVS Building, 151 Dale Street Liverpool L2 2AH Job description Job responsibilities Please see attached Job Description and Person Specification for full details and main responsibilities of the role. Job description Job responsibilities Please see attached Job Description and Person Specification for full details and main responsibilities of the role. Person Specification Qualifications Essential RSA II or equivalent Knowledge and experience of Microsoft Office products Desirable ECDL Experience Essential Experience of working as medical secretary Experience of information systems Desirable Experience/knowledge of people experiencing mental health issues Experience of working in health care setting Knowledge and Skills Essential Excellent communication skills both verbal and non verbal Ability to demonstrate excellent customer service delivery Demonstrate the ability to organise own duties and prioritise taks within agreed timescales Excellent organisational skills Knowledge of medical terminology Audio typing skills Willingness to gain understanding of local targets in order to take an active part in achieving targets relevant to the role Ability to maintain confidentially PERSONAL ATTRIBUTES Essential Flexible working approach. Professional attitude Ability to adhere to strict deadlines. Possess a caring, compassionate and empathic attitude. Able to meet the Trust's professional standards e.g. dress code, customer care. Ability/willingness to undergo further training as necessary. Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented Person Specification Qualifications Essential RSA II or equivalent Knowledge and experience of Microsoft Office products Desirable ECDL Experience Essential Experience of working as medical secretary Experience of information systems Desirable Experience/knowledge of people experiencing mental health issues Experience of working in health care setting Knowledge and Skills Essential Excellent communication skills both verbal and non verbal Ability to demonstrate excellent customer service delivery Demonstrate the ability to organise own duties and prioritise taks within agreed timescales Excellent organisational skills Knowledge of medical terminology Audio typing skills Willingness to gain understanding of local targets in order to take an active part in achieving targets relevant to the role Ability to maintain confidentially PERSONAL ATTRIBUTES Essential Flexible working approach. Professional attitude Ability to adhere to strict deadlines. Possess a caring, compassionate and empathic attitude. Able to meet the Trust's professional standards e.g. dress code, customer care. Ability/willingness to undergo further training as necessary. Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey Care NHS Foundation Trust Address Homeless Outreach Team LCVS Building, 151 Dale Street Liverpool L2 2AH Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)