Job summary Part time medical receptionist / care navigatorrequired for our busy multi-sited GP surgery. Experience preferred but full training will be given. This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team. You should be able to demonstrate excellent communication skills. Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient and competent manner. Main duties of the job The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks. To have a thorough knowledge of all practice procedures To work in accordance with written protocols Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Answering and care navigating high volume calls Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Advise patients of relevant charges for private services, accept payment and issue receipts Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day Scanning documents in accordance with Practice guidelines Action tasks within a timely manner Complete all annual Mandatory training as appropriate About us The Grove Medical Practice are a multi sited GP Practice in Barnsley working across three sites. We operate receptions at each site and a telephone hub for all in coming calls. Date posted 10 March 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Part-time Reference number A1750-25-0001 Job locations 124-126 Park Grove Barnsley S70 1QE Apollo Court Medical Centre 45 High Street Dodworth Barnsley South Yorkshire S75 3RF Brampton Health Centre Cliffe Road Brampton Barnsley South Yorkshire S73 0XP Job description Job responsibilities This is a part time role up to a maximum of 30 hours per week - hours to be discussed and agreed with the successfull applicant. To have a thorough knowledge of all practice procedures To work in accordance with written protocols Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Answering and care navigating high volume calls Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Advise patients of relevant charges for private services, accept payment and issue receipts Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day Scanning documents in accordance with Practice guidelines Action tasks within a timely manner Complete all annual Mandatory training as appropriate Job description Job responsibilities This is a part time role up to a maximum of 30 hours per week - hours to be discussed and agreed with the successfull applicant. To have a thorough knowledge of all practice procedures To work in accordance with written protocols Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Answering and care navigating high volume calls Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Advise patients of relevant charges for private services, accept payment and issue receipts Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day Scanning documents in accordance with Practice guidelines Action tasks within a timely manner Complete all annual Mandatory training as appropriate Person Specification Qualifications Essential GCSE A to C in English and Maths Experience Essential The ideal candidate will have experience of working in a GP Practice and ideally and EMIS practice. A friendly and polite manner is essential. Desirable Experience of working in an office environment. Person Specification Qualifications Essential GCSE A to C in English and Maths Experience Essential The ideal candidate will have experience of working in a GP Practice and ideally and EMIS practice. A friendly and polite manner is essential. Desirable Experience of working in an office environment. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Grove Medical Practice Address 124-126 Park Grove Barnsley S70 1QE Employer's website https://www.thegrovemedicalpractice.co.uk/ (Opens in a new tab)