Overview:
Heaney Homes & Tom Heaney are passionate about creating quality homes for the private rented sector (PRS) market primarily in the North East and Cumbria. In addition, they work with investors to create property portfolios/investments that achieve positive yields. They specialise particularly in Co-Living/HMO's for the professional market, seeing year-on-year growth.
It is time to find the right person who has the ambition to grow their career in the property industry and can demonstrate excellent leadership skills to drive the new chapter in Heaney Home's business growth in terms of HMO and family lettings.
In 2025, Heaney Homes will offer property management to other investors and maintain high standards for tenants in the properties. We are seeking an experienced and dynamic Lettings General Manager to oversee our property lettings operations with the already existing team of letting negotiators and property managers. The ideal candidate will possess strong administrative and organisational skills, with the ability to communicate effectively with a diverse clientele. This role is pivotal in ensuring a smooth and efficient lettings process, enhancing tenant satisfaction, and maximising rental income for our portfolio.
Essential is the ability to demonstrate how you have improved the operation of the company you work for and how you've led a team to increase revenue whilst maintaining standards. For the right candidate that demonstrates performance and growth over time, there is an opportunity to grow into Managing Director with shares in the company too.
Duties
* Manage the small team and the entire lettings process from initial enquiries to tenancy agreements.
* Actively market and qualify new landlords and onboard quality new properties to manage.
* Build on the existing brand and increase market share of HMO management in the cities we operate.
* Engage and onboard new investors of properties and lead the team by demonstrating excellent leadership skills and acting as a role model for the team.
* Demonstrate ability to analyse data of property management performance and report to the Directors forecasts of market trends and opportunities to grow.
* Conduct property viewings and provide comprehensive information to prospective tenants when needed.
* Liaise with landlords to ensure properties are marketed effectively and maintained to high standards.
* Handle tenant applications, referencing, and onboarding procedures.
* Maintain accurate records of all transactions and communications in the property management system.
* Develop and implement marketing strategies to attract new tenants.
* Ensure compliance with all relevant legislation and best practices in property management.
* Provide exceptional customer service by addressing tenant queries and resolving issues promptly.
* Collaborate with other departments to ensure a seamless service delivery.
Requirements
* Proven experience in lettings or property management is essential.
* Strong administrative skills with a keen eye for detail.
* Excellent organisational abilities to manage multiple tasks efficiently.
* Exceptional communication skills; multilingual capabilities are a distinct advantage.
* Ability to work independently as well as part of a team.
* Proficient in using property management software and Microsoft Office Suite.
* A valid driving licence and car are essential.
If you are passionate about property management and possess the necessary skills to thrive in this role and want to grow with us, we'd love to have a conversation.
Job Types: Full-time, Permanent
Pay: £30,000.00-£32,000.00 per year
Additional pay:
* Performance bonus
* Quarterly bonus
Benefits:
* Company events
* Company pension
* On-site parking
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* Property: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
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