Are you a dedicated and organised individual looking for an exciting role in a dynamic environment? Our client, a growing family-run company based in Frogmore, is seeking a Customer Service Administrator to join their experienced Sales Team. As the first point of contact for their customers, you will play a crucial role in building and maintaining excellent customer relations.About the Company:This company prides itself on having a well-informed, friendly, and helpful sales team that ensures customers return time and time again. Join this exciting time in a busy, fast-paced environment where you can make a real impact.Responsibilities of the Customer Service Administrator:* Liaise with customers by phone and email.* Process orders via email or phone.* Check accuracy and update data in orders and customer accounts.* Contact customers to obtain missing information, take payments, or answer queries.* Liaise with the logistics department to ensure timely deliveries or chase late deliveries.* Communicate important feedback from customers internally.* Use their bespoke software system, IQ, at Intact.* Stay up to date with new products and features.* Maintain and build effective and long-lasting customer relations.* Offer excellent personal and professional customer service.* Resolve queries effectively and efficiently.Skills Required for the Customer Service Administrator:* Good telephone manners.* Problem-solving abilities.* Ability to multi-task, prioritise, and work under pressure.* Excellent organisational skills.* Attention to detail.* Team player with a high level of dedication.* Hands-on experience with CRM software and MS Office.* Competent computer and keyboard skills.* Ability to upsell and promote products to drive business.Join our client's team as a Customer Service Administrator and become part of a company that values its employees and offers a supportive and engaging work environment. This role provides a chance to make a real impact and ample opportunities for personal and professional growth. Apply today to take the next exciting step in your career!