Customer Success Specialist Annual Salary: Competitive bonus Location: Swindon Job Type: Full-time, office-based (5 days a week) We are seeking a proactive and dedicated Customer Success Specialist to join our team. This role is ideal for someone who thrives in a dynamic environment and is committed to exceeding performance indicators in sales, margins, and quote conversion. You will be instrumental in developing relationships with up to 250 existing tier 2 customer accounts, providing technical support, and promoting our competitive advantages. Day-to-Day Responsibilities: Exceed monthly performance indicators including sales, margins, and quote conversion. Proactively develop up to 250 existing (tier 2) customer accounts. Analyse and manage your pipeline daily to maximize effectiveness. Provide a proactive and consultative approach to customers on their choice of products and added value services. Maximise supply chain opportunities to benefit customers and margins. Evaluate competitors and promote our competitive advantages. Provide leading technical support to customers. Maintain customer records in the CRM, including communication visit reports, pipeline developments, price lists, and terms of trading. Work to the quality standards and procedures. Embrace and leverage the company’s continuous improvement culture. Benefits Pension salary sacrifice at 6% matched by the company. Group Life at 4x annual salary. Company paid healthcare cashback plan for employee only which includes services such as eye care, limited dental treatment etc 25 days annual leave plus recognized bank holidays. Up to 20 days paid sick leave (upon company discretion) Free onsite parking If you are interested in this role, please click apply If you would like more information, please email your CV to .