The Riverside Venue is seeking an experienced and motivated Front of House Supervisor to join our friendly team. If you have a passion for hospitality, a leadership presence, and thrive in a fast-paced environment, this is your opportunity to take on a supervisory role at our stunning riverside location. Youll work closely with the management team to ensure top-tier service whilebeing involved in all areas of the business, including restaurant, bar, admin tasks and food service.
MAIN RESPONSIBILITIES:
* Welcome guests and residents in a polite and friendly manner, establishing excellent standards of guest services & being a great role model.
* To be multi-functional working in all areas of the venue.
* The ability to work well under pressure during the busy periods of service.
* Consistently demonstrating a high level of customer service; serving all customers, taking orders, making recommendations.
* Assisting with any required management; managing small teams of staff, assisting with stock taking and planning staff rotas.
* Awareness & understanding of what contribution is expected from team members to help achieve departmental budgets and KPIs?
* Prompt service and accurate use of Epos and PDQs.
* Pride in maintaining standards of cleanliness and food/drink safety.
* Carry out any other ad-hoc duties or reasonable management requests when required.
* Maintain the highest standards of hygiene in accordance with Health & Safety & Food Safety Policies
QUALIFICATIONS & EXPERIENCE:
* Supervisor experience within the hospitality sector
* Previous experience working within the hospitality industry essential
SKILLS:
* Leadership skills, with the ability to motivate and coach team members.
* Excellent communication & customer service skills
* Ability to multi-task in a busy environment, keeping a calm head when under pressure
* Able to work on ones own initiative and also as part of a team.
* Ability to follow instructions.
BENEFITS:
* Company pension
* 20% discount on food and beverages at the Riverside Bar & Restaurant
* 20% discount on Avon Park Holidays
* Rewards Platform offering money savings
* Employee of the month rewards program
* Employee Assistance Program
* Free parking
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