Veolia Water Technologies, the world leader in water treatment, provides complete solutions for water treatment. Innovating in key areas such as sustainable development and resource recovery, our differentiating water treatment processes enable us to offer solutions suited to every application.
Customer Service Administrator
Based at our Watlington office
Permanent, Full-time, Monday - Friday 37 hours
25 Annual Leave + UK Bank Holidays (with option to buy/sell!), Pension Scheme, Private Medical Insurance, Access to a Private GP
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Are you a Customer Service Administrator looking to take the next step in your career by joining a successful and rapidly growing global company? Are you passionate about Ecological Transformation and making a change to the planet?
If so, we have a fantastic opportunity to join our leading water technologies company, where you will play a pivotal role in working as part of a team within ELGA LabWater.
You will be the first contact for all of ELGA's business partners (customers) for sales, pricing, technical, order, and shipping queries. Providing fast and efficient administrative support while maintaining the highest level of customer service and ensuring compliance with company policies and procedures.
Some of your responsibilities will include:
1. Liaising internally and externally to ensure the highest level of service is provided to the Partner in line with KPI’s.
2. Progressing existing client issues and updating the business teams accordingly.
3. Ensuring that all relevant information that is partner-specific is updated and noted on the relevant documents and systems.
4. Owning all partner returns and issues to completion.
5. Working closely with the Business Managers and account receivable teams.
6. Processing all orders in line with KPI’s.
7. Managing quotation requests and providing accurate information to the customer.
8. Managing backorders and relaying information regarding delays to the customer in advance.
What do we need from you?
1. Experience in a Customer Service, Sales/Commercial Support, Call Centre, or Administration role.
2. Strong communication skills, both verbally and in writing, with the versatility to communicate at all levels.
3. Ability to listen to what the customer needs and understand the urgency required.
4. Confidence in handling challenging conversations and working well under pressure.
5. A team player with a real sense of delivering great support and service to everyone you interact with.
What’s next?
If you feel this role is suited for you, click on the “Apply” button. The Recruitment team will review your application as soon as possible and if your experience and skills match closely with what we are looking for, we will be in touch to discuss the next steps.
Our promise to you
We know that the expectation of a good role goes both ways, so alongside your salary, you will be part of our market-leading pension and share scheme. This is in addition to our extensive benefits package which includes 25 days annual leave, a range of employee discounts, and employee referral bonuses. We also provide mental health and financial support.
Apply today, so we can make a difference for generations to come.
Diversity & Inclusion
At ELGA, we’re proud to be known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We are committed to building and maintaining a diverse and inclusive workplace for all colleagues.
Here at Veolia Water Technologies, we encourage applicants to apply even if they don't tick all the boxes. We value potential and are committed to offering a safe work environment where individuals are respected.
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