At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re focused on driving growth and leading the industry shift from Pay-TV to IP and streaming. We are pioneers in next-gen media cloud services, powering the viewing experiences of billions globally with our live streaming, distribution, ad tech, cloud platforms, and more.
Our solutions, built over three decades and trusted by over 1,000 customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many others.
Ready to grow with us and shape the future of media and entertainment solutions? Join us!
Role Description
We seek a highly motivated self-starter with a strong appetite and grit for learning, building, and collaborating. You will work alongside over 1,700 employees across 4 UK sites and globally, contributing to our innovative projects.
Responsibilities
* Providing IT Tier-2 support to internal staff, VIPs, and executives, both desk-side and remotely.
* Responding to queries via tickets, chat, email, and phone for our global staff.
* Diagnosing and resolving issues with PC and Mac hardware, software, networks, printers, telephony, and conferencing equipment.
* Following up to ensure full resolution of issues.
* Creating and updating documentation for software and hardware solutions (preferred).
* Coordinating work and liaising with other teams as needed.
* Traveling regularly to support UK offices in Chandler’s Ford, Maidenhead, and Datum.
* Managing logistics for remote user support.
* Maintaining good communication and documentation skills.
Personal Attributes
* At least 4 years of experience in Help Desk/Deskside Support.
* Excellent customer service and communication skills, especially with executives.
* Strong troubleshooting and diagnostic skills.
* Experience supporting PC and Mac hardware, software, printing, and basic networking.
* Documentation skills are a plus.
* Familiarity with Microsoft Office 365, Dynamics, SharePoint, and Active Directory.
* Knowledge of Microsoft Azure or AWS is advantageous.
* Bachelor's degree is preferred but not mandatory.
Our Culture
Synamedia is committed to diversity, inclusion, and equal opportunity. We foster a welcoming environment where everyone can succeed, supported by family-friendly policies, flexible work arrangements, and community engagement initiatives such as mental health programs, Pride celebrations, and cancer awareness campaigns.
More Information
If interested or if you need accommodations, please contact our recruitment team. We look forward to your application.
Locations
One London Road, Staines, UK
51 Clivemont Road, Maidenhead, UK
2 Stoney Croft Rise, Chandler's Ford, UK
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