Comfort Care at Home are a multi-award-winning domiciliary care agency that specializes in high-quality care for elderly people wishing to remain living in their own home. Comfort Care At Home has an excellent reputation because we place clients at the heart of what we do. We work very closely with our clients, their families and health care professionals to support our clients in the best possible way. The Registered Care Manager is a vital part of ensuring the success and reputation of our office and we take great care to appoint the right person. This role would suit a person who has had prior experience of working in domiciliary care in either an Deputy Care Manager or Care Manager/Registered Care Manager role previously. Purpose of Position To take responsibility for the development & day-to-day running of the agency. To promote a caring environment for clients through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs of our clients. To ensure that each client receives care appropriate to their individual needs. To recruit, support and manage the office and care team in line with company policies and standards. To implement the requirements of the CQC “Fundamental Standards for Care”. To contribute to the growth of the company. Prinipal Responsibilities Business Development To support with marketing the agency to the local community & to healthcare professionals in the area. To identify ways to grow the business by expanding our services and/or reach. To recruit and train a care team with the support of the company director. To ensure that company policies and procedures are adhered to and developed where necessary. Day to Day running of the agency To manage the day-to-day running of the agency and to keep the Director regularly updated. To provide all relevant information to prospective new clients and to visit them to conduct assessments. To investigate complaints, take appropriate action and report to the local safeguarding as required and/or the CQC. To liaise with and co-operate with Care Quality Commission inspectors and inspections. To ensure that all paperwork and data entry is completed and maintained correctly and manage the company’s audit & Quality Assurance cycle. To ensure the accuracy, security and retention of records to the required standard and timescales. To cover care calls as required if we are short-staffed. To provide on call support to clients and carers during evenings and weekends ensuring that all calls are covered & delivering care sessions where required. Must be have access to a car and be able to drive to attend to clients and support staff as needed. Staffing To assist with recruitment, training and deployment of all staff. To ensure that there is good communication with and between staff and to conduct staff meetings. To ensure that induction, supervision, assessment and appraisal of staff are carried out and training needs are met. To ensure that all employment legislation is implemented. To arrange or supervise the creation of staff rotas and on-call rotas using the company scheduling software. To ensure the safety and well-being of staff through effective management of Health & Safety, lone working and other relevant policies.To conduct training and staff meetings Finance To be responsible for the monitoring and control of day-to-day expenditure within the prescribed limits and to prepare accurate, timely, client invoices from the scheduling software and manage the payment of invoices by clients. To prepare accurate staff wages from the scheduling software and report all required payroll information to head office in the prescribed timeframe. Training The Registered Care Manager will undergo an induction period which will include training on Comfort Care At Home’s policies and procedures, software systems and operational processes. The Registered Care Manager will have to demonstrate understanding and competency in all areas of operation. A Registered Care Manager who does not hold a qualification in Leadership and Management in Care or equivalent will start working towards a Level 5 Diploma in Leadership and Management in Health and Social Care within the first three months of being in post. The Registered Care Manager will be expected to maintain and improve their professional knowledge and competence. Probationary Period The Registered Care Manager will undergo a probationary period for the first six months of their employment. This is a time in which the Care Manager can determine whether the role is suitable for them and Comfort Care At Home will assess whether the Registered Care Manager is meeting the standards required and is demonstrating the correct approach and skill set for the role. Probation may be extended, which is at the discretion of the director. Holidays The Registered Care Manager is entitled to the statutory paid holiday allocation per annum. We also offer an additional paid holiday on your birthday. Additional unpaid leave is strictly at the director’s discretion. Benefits Pension Scheme Performance Related Bonus Scheme