Technical Support Assistant
Salisbury - Office Based
£23,000 - £25,000 + Training + Progression + Holiday
This is an excellent opportunity for a Quality and Technical Support Assistant or Graduate to join a company that offers full training within the role and an exciting chance to learn industry knowledge with a business that has been established for over 50 years.
This company is an industry leader that offers a variety of electronic tools for precise measurement and data recording. They create custom electronics for unique needs and are known for user-friendly tools, making them a go-to business for environmental monitoring. This wide range of electronic products is supplied to many sectors, giving them a global reach.
In this varied role, you will be responsible for providing 1st line technical and product support to customers globally, including troubleshooting network and customer-related issues, maintaining accurate record keeping, and dispatching product parts when necessary.
The ideal candidate will have some experience in a similar role or a strong academic background and possess excellent customer service skills. You will have good knowledge of technical and network troubleshooting, experience dealing with various stakeholders, and a high attention to detail and accuracy in record-keeping.
This is a fantastic opportunity for an aspiring Technical Support Assistant to join a market-leading company in a varied and exciting role.
The Role:
1. Provide support for products globally via phone and email.
2. Maintain accurate record keeping.
3. Troubleshoot network and customer issues.
4. Based on-site in Salisbury with an early finish on a Friday.
The Person:
1. Demonstrated knowledge of technical product support.
2. Experience in troubleshooting network issues.
3. Deliver excellent customer service.
4. Must have a high attention to detail when record-keeping.
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