JOB DESCRIPTION About the role We are looking for an experienced Learning & Development Operations Manager to join the Guinness team. This is a permanent, full-time vacancy which is based in our Oldham office. We are currently working to a hybrid working style. The main purpose of the role is to manage a team, to provide an effective Learning & Development (L&D) Operations service, that co-ordinates the administration and delivery of Learning and Development activities across Guinness. Take full responsibility for the development and operation of the Learning Management System. What we're looking for We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done. You'll also be able to demonstrate Essential: Proven experience of developing and improving Learning Management System functionality - both from a user and administration perspective. Experience of managing and motivating a team. Broad knowledge and experience of Learning & Development activities. Ability to be highly flexible, work to tight deadlines and prioritise workloads effectively for themselves and others. Proven ability to provide a fully customer focused service. Good oral and written communications. Good knowledge of Microsoft Office with strong Excel skills. Excellent attention to detail. Good senior stakeholder management skills Demonstrates the Guinness Behaviours. Desirable: Experience of delivering service improvements. Experience of eLearning authoring tools Knowledge of training suppliers and markets. Experience of using Oracle HCM's Learning Management System Knowledge of training in the housing sector, construction or built sector. Qualifications Essential: Educated to Level 4 (HNC in a Business Administration, Customer Service or HR / L&D related subject in related subject or equivalent) or higher. Desirable: CIPD professional qualification. If you're interested in finding out more about the key responsibilities of the role, please review the role profile. INDTGP TJTGP ABOUT US The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.