Job summary Division of Medicine is looking for a proactive and motivated individual to join the team as an Assistant Patient Service Manager, particularly to contribute to the West Yorkshire Endoscopy Training Academy initiative. Opportunity Highlights: Contribute to the development of West Yorkshire Endoscopy Training Academy, a key initiative for improving medical training in the region. Work within a supportive and collaborative operations team. Achieve both team and personal professional goals within a forward-thinking division. If this opportunity excites you and matches your skills and aspirations, it could be a great match for your career. Best of luck with your application Main duties of the job Here's a summary of the key aspects of this role: Key Responsibilities: Service Improvement: Identify opportunities to improve services for patients. Collaborate with teams to implement these improvements effectively. Operational Support: Work closely with the Operations team to achieve divisional goals. Support the enhancement of Endoscopy training programs across West Yorkshire. Team Collaboration: Promote a team-oriented culture by working in partnership with the wider healthcare teams. Contribute to the success of both team and individual goals within the division. Dynamic Environment: Thrive in a fast-paced and ever-evolving healthcare environment. Stay organized and adaptable to changes while maintaining a focus on the division's vision. Ideal Candidate Profile: Alignment with Trust Values: Demonstrates behaviours and attitudes that align with the organization's mission and values. Team Player: Strong collaboration skills, with a focus on collective success. Proactive and Confident: Willing to seek improvements and drive change. Organized and Dynamic: Capable of handling a variety of tasks in a high-pressure environment. Ambitious: Eager to contribute to personal and professional growth within the division. About us We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day. Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form. Date posted 20 January 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9377-MED1599 Job locations Pinderfields Hospital Aberford Road Wakefield West Yorkshire WF1 4DG Job description Job responsibilities Key Responsibilities Service Planning/ Improvement: Contribute to the Divisions capital planning process ensuring integration with the Divisional implementation plan, including the utilisation of facilities and equipment, their repair and maintenance. Undertakes audit work to facilitate service improvement and collates and presents research results. Source, collate and present the specific information necessary to ensure the delivery of all targets specific to the Division. Implement systems to enable early identification of potential capacity problems, to prevent breaches of National Targets. Support Patient Service Managers to implement service improvements within the Division to ensure that resources are utilised effectively and efficiently and that the patient experience continues to improve. Support the Divisional Team to ensure that: o National NHS requirements/guidance are fully met/implemented. o The delivery of the Trusts business strategy and plans. o Full compliance with clinical governance. o Sound financial management and adherence to expenditure and income. o The delivery of the Trusts equality and diversity strategy. o Achievement of key performance indicators. Management of Resources: To support in the management of resources in conjunction with the Patient Service Managers, including the organising and managing of resources to deliver performance against corporate objectives and national targets, within the available resources. This will include: o Supporting the monitoring of performance against plans, utilising appropriate information systems are in place to keep the Division, Consultants, Specialties and the Directorate appraised of significant changes. o Identifying variances and, in conjunction with the PSMs taking the necessary steps to resolve them within the agreed timescales. o Production of monthly performance reports, which will be presented to the monthly bilateral meetings with the Executive Team by the Division. Provide the appropriate level of support to the Division, Divisional leads and Clinicians necessary to maintain a continuous awareness of all budgetary issues. Staff Management To support the management of all non- medical staff in accordance with the Trusts Human Resources policy and performance managing framework, including appropriate sickness absence management. Utilise effective rota planning to enable the proactive resourcing of the Divisions staff. As required actively contribute to Divisional KSF appraisal and performance monitoring process. Support the Division in ensuring compliance with the human resources legislation, NHS standards and Trust policies. In the absence of the medical staffing co-ordinator to liaise with the PSM to coordinate the availability of medical staff to ensure patient activity is not cancelled. Commissioning and Marketing: To assist the Division in: Ensuring that accurate recording, collation and monitoring of patient activity is achieved in conjunction with the Information Service. Support the provision of feedback on contract/ SLA performance to Divisional colleagues as necessary. Performance Management Support the Division in ensuring that agreed National and local standards of performance are achieved. Support the Division in developing culture of performance management through the use of KSFs and monitoring Divisional performance. To take a supporting role for managing medical outpatient department, PTL and 18 week target to ensure full compliance supported by the Division. To attend the weekly PTL and SLA meeting. Governance The post holder will support the Division in the delivery of organisational structures within the Directorates to deliver an effective governance framework. This will include: Engaging in risk assessments processes where appropriate. Maintaining incident report systems where relevant. Effective documentation of untoward incidents. Fostering a climate of openness in which errors or any other problems can be reported and changes made as a consequence. Investigating complaints and responding within 20 days. Ensuring all staff has Personal Development Plans to meet their training and development needs. Learning from incidents and complaints and ensuring that action is taken to address any shortcomings identified. Working with the Trusts internal and external auditors to ensure that any recommendations have a timely response and actions plans are developed and implemented to address the concerns. Implement a standard framework to investigate all complaints / incidents using the Root Cause Analysis model across the Division. Job description Job responsibilities Key Responsibilities Service Planning/ Improvement: Contribute to the Divisions capital planning process ensuring integration with the Divisional implementation plan, including the utilisation of facilities and equipment, their repair and maintenance. Undertakes audit work to facilitate service improvement and collates and presents research results. Source, collate and present the specific information necessary to ensure the delivery of all targets specific to the Division. Implement systems to enable early identification of potential capacity problems, to prevent breaches of National Targets. Support Patient Service Managers to implement service improvements within the Division to ensure that resources are utilised effectively and efficiently and that the patient experience continues to improve. Support the Divisional Team to ensure that: o National NHS requirements/guidance are fully met/implemented. o The delivery of the Trusts business strategy and plans. o Full compliance with clinical governance. o Sound financial management and adherence to expenditure and income. o The delivery of the Trusts equality and diversity strategy. o Achievement of key performance indicators. Management of Resources: To support in the management of resources in conjunction with the Patient Service Managers, including the organising and managing of resources to deliver performance against corporate objectives and national targets, within the available resources. This will include: o Supporting the monitoring of performance against plans, utilising appropriate information systems are in place to keep the Division, Consultants, Specialties and the Directorate appraised of significant changes. o Identifying variances and, in conjunction with the PSMs taking the necessary steps to resolve them within the agreed timescales. o Production of monthly performance reports, which will be presented to the monthly bilateral meetings with the Executive Team by the Division. Provide the appropriate level of support to the Division, Divisional leads and Clinicians necessary to maintain a continuous awareness of all budgetary issues. Staff Management To support the management of all non- medical staff in accordance with the Trusts Human Resources policy and performance managing framework, including appropriate sickness absence management. Utilise effective rota planning to enable the proactive resourcing of the Divisions staff. As required actively contribute to Divisional KSF appraisal and performance monitoring process. Support the Division in ensuring compliance with the human resources legislation, NHS standards and Trust policies. In the absence of the medical staffing co-ordinator to liaise with the PSM to coordinate the availability of medical staff to ensure patient activity is not cancelled. Commissioning and Marketing: To assist the Division in: Ensuring that accurate recording, collation and monitoring of patient activity is achieved in conjunction with the Information Service. Support the provision of feedback on contract/ SLA performance to Divisional colleagues as necessary. Performance Management Support the Division in ensuring that agreed National and local standards of performance are achieved. Support the Division in developing culture of performance management through the use of KSFs and monitoring Divisional performance. To take a supporting role for managing medical outpatient department, PTL and 18 week target to ensure full compliance supported by the Division. To attend the weekly PTL and SLA meeting. Governance The post holder will support the Division in the delivery of organisational structures within the Directorates to deliver an effective governance framework. This will include: Engaging in risk assessments processes where appropriate. Maintaining incident report systems where relevant. Effective documentation of untoward incidents. Fostering a climate of openness in which errors or any other problems can be reported and changes made as a consequence. Investigating complaints and responding within 20 days. Ensuring all staff has Personal Development Plans to meet their training and development needs. Learning from incidents and complaints and ensuring that action is taken to address any shortcomings identified. Working with the Trusts internal and external auditors to ensure that any recommendations have a timely response and actions plans are developed and implemented to address the concerns. Implement a standard framework to investigate all complaints / incidents using the Root Cause Analysis model across the Division. Person Specification Qualifications Essential Degree level education or equivalent experience within healthcare provider Evidence of continuing professional development Knowledge and Awareness Essential Knowledge of patient safety and quality issues. Understanding of RTT and related objectives. Knowledge of complaints management Desirable Knowledge of transformation agenda and national drivers. Experience Essential Experience of 1st level manager employment including operational management and performance management. Experience of working with Directors and clinical teams. Experience of producing reports and collating data to support performance monitoring. Experience of working in a complex organisational environment, either in the public, private or voluntary sector. Desirable A minimum of 2 years experience in a similar operational setting. Experience of liaising with MDT members from a variety of backgrounds Skills and Abilities Essential Ability to produce and present highly complex and highly contentious information to clinicians and senior management teams. Proven interpersonal skills including negotiating and influencing skills. Ability to communicate verbally and in writing in a clear, concise and effective way to staff and managers at all levels. Microsoft applications (competent Excel user). Highly developed analytical skills. Ability to prioritise conflicting demands. Able to effectively plan and manage own workload. Ability to undertake analysis of performance data. Ability to work with and build relationships with clinical teams. Excellent customer service skills. Person Specification Qualifications Essential Degree level education or equivalent experience within healthcare provider Evidence of continuing professional development Knowledge and Awareness Essential Knowledge of patient safety and quality issues. Understanding of RTT and related objectives. Knowledge of complaints management Desirable Knowledge of transformation agenda and national drivers. Experience Essential Experience of 1st level manager employment including operational management and performance management. Experience of working with Directors and clinical teams. Experience of producing reports and collating data to support performance monitoring. Experience of working in a complex organisational environment, either in the public, private or voluntary sector. Desirable A minimum of 2 years experience in a similar operational setting. Experience of liaising with MDT members from a variety of backgrounds Skills and Abilities Essential Ability to produce and present highly complex and highly contentious information to clinicians and senior management teams. Proven interpersonal skills including negotiating and influencing skills. Ability to communicate verbally and in writing in a clear, concise and effective way to staff and managers at all levels. Microsoft applications (competent Excel user). Highly developed analytical skills. Ability to prioritise conflicting demands. Able to effectively plan and manage own workload. Ability to undertake analysis of performance data. Ability to work with and build relationships with clinical teams. Excellent customer service skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Mid Yorkshire Teaching NHS Trust Address Pinderfields Hospital Aberford Road Wakefield West Yorkshire WF1 4DG Employer's website https://www.midyorks.nhs.uk/ (Opens in a new tab)