Carers Federation Ltd is a national charity and company limited by guarantee established in 1992 to empower and support carers, the people for whom they care, and the wider community. The charity is managed by a Board of Trustees elected by our membership.
Carers Federation has successfully been awarded a 3-year contract by Gateshead Council and North East and Cumbria ICB to deliver an all-age carers support service for unpaid carers living in and around Gateshead. The successful applicant will be part of the dynamic and passionate Caregivers Connected service and will provide a strength-based triage process to all carers wanting to access the service.
Reference: AC/GH/TAW
Hours: 35
Type: Permanent
Salary: Band 1b £22,565 increasing to £23,080 following 6 months probation period
We are looking for an individual who is experienced in undertaking robust, quality assessments as part of a triage process, who is engaging, open to conversation, and able to actively listen to ensure carers’ stories are captured at initial contact.
Responsibilities:
* Triage all carers contacting/being referred into The Caregivers Connected Service
* Complete carers’ assessments/respite referrals depending on the level of need for the carer
* Utilise the services tier process to support in identifying the level of need for individual carers (refer to support workers if level 3 support required)
* Ensure all carers are registered with The Caregivers Connected Service if requested
* Provide information and practical support to carers, ensuring young carers are referred to the in-house specialist young carers team
* Demonstrate an understanding of carers’ needs
* Show confidence in supporting carers over the telephone and on occasions face to face
* Show confidence with the diverse issues that can affect carers’ lives
* Be transparent, open, and honest with internal and external individuals
* Ability to work as a team and share initiatives
* Accurately record notes, both written and on a database
* Have good communication skills and confidence in answering phones
* Be willing to learn and progress throughout the role
To be considered for the post, you will need to have well-developed listening and communication skills, an understanding of carers’ issues, the ability to manage your own workload, and be a good team player. You will be based in Aidan House, Gateshead.
This post is subject to medical, reference, and enhanced DBS checks.
Interviews will be held on: Thursday 31st October.
“Striving to promote equality and diversity throughout our service”
Please quote the reference when applying for this role.
Carers Federation Limited is registered in England as a company limited by guarantee.
#J-18808-Ljbffr