Head of Service Delivery
Wath upon Dearne, Rotherham, S63 7ER
Full Time - 40 hours per week
£61,000 to £70,000 per annum
Who We Are
Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients. We have experienced rapid growth and are now a team of over 2000 people who spend their day helping people.
Job Purpose:
As the Head of Service Delivery within our Customer Contact Centre you will be responsible for the consistent delivery of service and quality performance over a number of service delivery pods for the Phase 2 Contact Centre Contract, with a total contract value of £83M, ensuring that you are meeting and exceeding client needs and maintaining and developing business relationships, both internally and externally.
You will lead, develop and inspire the service delivery community and act as a visible and hands on leader.