Job Overview
As an Inbound Customer Service Advisor, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring satisfaction. This role is ideal for someone who is passionate about helping others and thrives in a dynamic environment.
Key Responsibilities
1. Respond to incoming calls, emails, or chats from customers with professionalism and efficiency.
2. Provide accurate information about products, services, and policies.
3. Resolve customer issues or escalate complex cases to appropriate departments.
4. Maintain detailed and accurate records of customer interactions.
5. Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.
6. Stay updated on company products, promotions, and procedures.
What We’re Looking For
1. Strong communication and interpersonal skills.
2. Ability to handle high-pressure situations with patience and a positive attitude.
3. Previous customer service experience is a plus but not mandatory.
4. Problem-solving skills and attention to detail.
What We Offer
1. Competitive salary and performance-based incentives.
2. Comprehensive training and onboarding.
3. Opportunities for career progression within the company.
4. A supportive and inclusive team environment.
5. Employee benefits.
Job Types: Full-time, Permanent
Pay: £24,000.00-£28,000.00 per year
Additional pay:
1. Bonus scheme
Benefits:
1. Casual dress
2. Company events
3. Company pension
4. Employee discount
5. Free parking
6. Health & wellbeing programme
7. On-site parking
8. Store discount
Schedule:
1. Day shift
2. Monday to Friday
Work Location: In person
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