Job summary The Practice Manager is a key member of the team and expected to demonstrate senior management and leadership qualities. The successful candidate will also have the ability to identify and implement the practices objectives using a combination of personal involvement, motivation of other staff and delegation when appropriate. The post is tasked with assessing organisational performance, developing achievable goals and implementing processes that improve organisational effectiveness and efficiency, ensuring statutory and other legal requirements are met. Main duties of the job Candidates are expected to bring strong interpersonal skills and be experienced and confident in the areas of people management, financial control, strategic management and information technology. The Partners require the successful candidate to be proactive and plan for the future, maximising the practices potential in relation to business, finance, premises, training/education, HR and collaborative relationships, whilst maintaining patient care and ensuring a high level of operational efficiency. The successful candidate will need to ensure the Partners are kept fully informed of local and national proposals and initiatives, presented clearly and concisely to enable them to make informed decisions. The strategic part of this role will need to look beyond todays challenges and assimilate the forthcoming changes in the NHS and any possible impact these may have on the practice and its operation. The successful candidate must be able to help initiate, develop and articulate the visions of the Partners and then ensure that they are brought to fruition. Strong communication, negotiating skills and flexibility to meet emerging needs of patient care will be paramount. About us This a highly respected GMS (General Medical Services) patient centric GP surgery which has a history dating back beyond the start of the NHS in the 1930s, with several generations of families registered over the years at the practice. Patient services are provided to a relatively stable list of c.10,300 patients and the practice has an ongoing partnership with the local homeless charity. There is a good team ethos within this patient centred practice, which isdescribed as supportive, caring, innovative and friendly, with a community feel within the team. The Partners are mindful of equality and kindness and proud of their team members, many of which have been with the practice for several years. It is very important to the partners that this is maintained and developed. The practice is a very comfortable place to work, with a good team of friendly staff, making the surgery, its location and the environment a very pleasant and desirable place of work. Date posted 17 April 2025 Pay scheme Other Salary £23.07 to £28.20 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A1861-25-0004 Job locations 169 West Wycombe Road High Wycombe Buckinghamshire HP12 3AF Job description Job responsibilities Key responsibilities Finance Working with the partners, responsible for the finances of the practice. Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services Directly contribute to profit improvement by exploring areas for increasing income and reducing costs. Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation Develop and control budgets and financial systems Prepare financial budgets and cash-flow forecasts Liaise with the accountant, bank and business insurance companies as appropriate or as directed by the Partners Oversee the administration of the NHS Pension and Stakeholder Pension Schemes Liaise with the ICB and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services. Manage the Partners drawings in consultation with the accountant Strategic Planning Working with Partners and Operations Manager to Keep abreast of current affairs and identify potential opportunities and threats Assess and evaluate accommodation requirements and manage the development and its opportunities Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives Assist the practice in the wider community and with forging links with other local practices, education bodies, the LMC, and relevant agencies and in particular working collaboratively within the PCN Formulate objectives and research and develop ideas for future practice development To represent the practice at PCN, locality and ICB meetings To make recommendations to the Partners for practice development with regard to enhancing patient services and potential sources of income Human Resources Overall responsibility for all aspects of HR with the third-party support from Peninsula Working with the Operations Manager Recruitment and selection of staff working, including contracts of employment and job descriptions Employment Law compliance Awareness of current employment legislation Development and maintenance of good employee/employer relationships Ensuring that members of the existing staff team are aware of any changes that occur in the practice To maintain good communication at all times with the practice team To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, staff wellbeing, etc. To implement pay rises/scales and increments at the appropriate time Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks To meet with PCN and attached staff as and when necessary and arrange/attend regular meetings with partners to discuss all issues around patient care To ensure that suitable facilities are available to enable all staff to work within the practice Be responsible for the health and safety policy and its implementation Facilitate the development of a multi-disciplinary effective primary health care team Information Technology Working with the Operations Manager Ensure the update of appropriate information governance systems Ensure all Practice IT and telephone systems are functioning effectively Ensure the IG and DSP toolkit requirements are met Keep abreast of new technology and ensure existing IT is used to its full potential Risk Management As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice Patient Services Working with the Operations Manager Ensure that the Practice complies with NHS contractual obligations in relation to patient care Maintain registration policies and monitor patient turnover and capitation Oversee and manage effective appointment systems Routinely monitor and assess practice performance against patient access and demand targets Maintain the relationship with the PCN Patient Participation Group CQC Working with the CQC Registered Managers and the Operations Manager Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready Premises and Equipment Manage all aspects of practice premises and their development Represent the practice to negotiate leasing contracts and their renewals Liaise with NHSE in notional rent review Ensure property owned by the partners is safe, effective and fit for purpose Communication Ensure compliance with the latest NHS recommendations and GDPR Understand the practice communication systems Build/maintain good working relationships with the NHSE, ICB, GP Federation, hospitals, community agencies, other GP practices, PCN, pharmacists, voluntary and private organisations Represent the practice at meetings and seminars Assist and support the Partners corporately and at individual level to fulfil the requirements of revalidation Present a professional image and always promote the practice Share skills and expertise with others Other This is not an exhaustive list and may be changed in light of ever-changing service need and national and local policy. Any changes would be discussed fully with the post-holder Job description Job responsibilities Key responsibilities Finance Working with the partners, responsible for the finances of the practice. Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services Directly contribute to profit improvement by exploring areas for increasing income and reducing costs. Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation Develop and control budgets and financial systems Prepare financial budgets and cash-flow forecasts Liaise with the accountant, bank and business insurance companies as appropriate or as directed by the Partners Oversee the administration of the NHS Pension and Stakeholder Pension Schemes Liaise with the ICB and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services. Manage the Partners drawings in consultation with the accountant Strategic Planning Working with Partners and Operations Manager to Keep abreast of current affairs and identify potential opportunities and threats Assess and evaluate accommodation requirements and manage the development and its opportunities Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives Assist the practice in the wider community and with forging links with other local practices, education bodies, the LMC, and relevant agencies and in particular working collaboratively within the PCN Formulate objectives and research and develop ideas for future practice development To represent the practice at PCN, locality and ICB meetings To make recommendations to the Partners for practice development with regard to enhancing patient services and potential sources of income Human Resources Overall responsibility for all aspects of HR with the third-party support from Peninsula Working with the Operations Manager Recruitment and selection of staff working, including contracts of employment and job descriptions Employment Law compliance Awareness of current employment legislation Development and maintenance of good employee/employer relationships Ensuring that members of the existing staff team are aware of any changes that occur in the practice To maintain good communication at all times with the practice team To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, staff wellbeing, etc. To implement pay rises/scales and increments at the appropriate time Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks To meet with PCN and attached staff as and when necessary and arrange/attend regular meetings with partners to discuss all issues around patient care To ensure that suitable facilities are available to enable all staff to work within the practice Be responsible for the health and safety policy and its implementation Facilitate the development of a multi-disciplinary effective primary health care team Information Technology Working with the Operations Manager Ensure the update of appropriate information governance systems Ensure all Practice IT and telephone systems are functioning effectively Ensure the IG and DSP toolkit requirements are met Keep abreast of new technology and ensure existing IT is used to its full potential Risk Management As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice Patient Services Working with the Operations Manager Ensure that the Practice complies with NHS contractual obligations in relation to patient care Maintain registration policies and monitor patient turnover and capitation Oversee and manage effective appointment systems Routinely monitor and assess practice performance against patient access and demand targets Maintain the relationship with the PCN Patient Participation Group CQC Working with the CQC Registered Managers and the Operations Manager Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready Premises and Equipment Manage all aspects of practice premises and their development Represent the practice to negotiate leasing contracts and their renewals Liaise with NHSE in notional rent review Ensure property owned by the partners is safe, effective and fit for purpose Communication Ensure compliance with the latest NHS recommendations and GDPR Understand the practice communication systems Build/maintain good working relationships with the NHSE, ICB, GP Federation, hospitals, community agencies, other GP practices, PCN, pharmacists, voluntary and private organisations Represent the practice at meetings and seminars Assist and support the Partners corporately and at individual level to fulfil the requirements of revalidation Present a professional image and always promote the practice Share skills and expertise with others Other This is not an exhaustive list and may be changed in light of ever-changing service need and national and local policy. Any changes would be discussed fully with the post-holder Person Specification Skills Essential A solutions focused approach to problem solving Intelligent with a fast-learning ability Effective communication (oral and written) and excellent inter-personal skills Approachable with the ability to listen and empathise Delegation and empowerment of staff Appropriate IT skills Leadership skills, including excellent people management skills Good time management Excellent networking skills Customer service and complaints resolution Negotiating and managing conflict Able to manage change and cope with pressure Networking and facilitation Motivational Qualifications Essential Evidence of a sound education to A level standard or equivalent Evidence of a commitment to continuing professional development Desirable Degree level certification Relevant management, HR/CIPD or finance qualification Experience Essential 5 years experience and success of communicating with and managing people Experience of working in teams; able to promote teamwork and employee satisfaction Working in a computer environment Financial management experience including understanding of spread sheets and financial software Experience as a business manager, with knowledge of employment law and small business accounts Desirable Experience of strategic business planning Experience of working with regulatory bodies and preparing for inspections Management experience in general practice Person Specification Skills Essential A solutions focused approach to problem solving Intelligent with a fast-learning ability Effective communication (oral and written) and excellent inter-personal skills Approachable with the ability to listen and empathise Delegation and empowerment of staff Appropriate IT skills Leadership skills, including excellent people management skills Good time management Excellent networking skills Customer service and complaints resolution Negotiating and managing conflict Able to manage change and cope with pressure Networking and facilitation Motivational Qualifications Essential Evidence of a sound education to A level standard or equivalent Evidence of a commitment to continuing professional development Desirable Degree level certification Relevant management, HR/CIPD or finance qualification Experience Essential 5 years experience and success of communicating with and managing people Experience of working in teams; able to promote teamwork and employee satisfaction Working in a computer environment Financial management experience including understanding of spread sheets and financial software Experience as a business manager, with knowledge of employment law and small business accounts Desirable Experience of strategic business planning Experience of working with regulatory bodies and preparing for inspections Management experience in general practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Tower House Surgery Address 169 West Wycombe Road High Wycombe Buckinghamshire HP12 3AF Employer's website https://www.towerhousesurgery.com/ (Opens in a new tab)