NIGHT AUDITOR FOR THE SPRINGHILL SUITES HOTEL BY MARRIOTT - PEABODY, MA
Part time - Friday and Saturday 10pm - 7am
SECTION ONE: MCR Universal Role Standards
Executive Summary
CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
* Happy Guests
* Spotless Cleanliness
* Product Consistency & Quality
* Teamwork
Duties and Expectations
* Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
* Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
* Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
* Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
* Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
* Events: Awareness and support for all groups and events at the hotel.
* Technology: Understanding of relevant technology for each role.
* Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
* Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
* Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed.
* Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
* Shift Handover Reports: Handover reports must be accurate and on time.
* Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed.
* Communication: Communication between Team Members should be clear, honest, and professional.
* Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
* Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests.
SECTION TWO: Night Auditor, Role Specific Duties and Expectations
* Audit Management: All hotel audit-related reports must be completed and sent out by the designated time.
* Security: Overnight security measures should be followed to ensure a safe environment.
* Incoming Mail: Receive and note all incoming mail as required.
SECTION THREE: Success Metrics
Happy Guests
* Management Performance Ratings
* Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
* GM/AGM Spot Checks
* Leadership Walk-throughs
* Guest Ratings/Reviews
Product Consistency & Quality
* Checklist Tracking
* Management Performance Ratings
* Guest Ratings
Teamwork
* Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
* Experience in a hospitality, service, consumer-facing franchise or related field preferred.
* Can-Do Attitude: Must have a positive attitude and willingness to learn.
* Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
* Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
* Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving concerns.
* Communication Skills: Must be able to convey information and ideas clearly.
* Hospitality and Guest Service: Must have a desire to serve all guests.
* Age Requirement: Must be 18 years of age or older.
* Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
* Clock-in/Out: Arrive and clock in on time for every shift worked.
* Breaks: Clock in/out for breaks at the designated time.
* Call Outs: Provide sufficient notice when calling out for a scheduled shift.
Physical Working Demands & Working Environment
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
* Stand or remain in a stationary position for long periods of time.
* Type on and operate computers and other office machinery.
* Bend, stoop, crouch, lift and transport supplies of up to 25 pounds.
* Inspect and visually observe details at close range.
The noise level in the work environment is usually moderate.
Language + Reasoning Skills
* Read, write, understand and communicate with others effectively using the English language.
Note
This job description does not state or imply that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested. The Employer retains the right to change or assign other duties to this position.
Our Company
* MCR is the 3rd-largest hotel owner-operator in the United States.
* Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
* MCR has a $5.0 billion portfolio of 148 premium-branded hotels.
* MCR has more than 7,000 team members across the country.
What we offer/What’s in it for you?
* Hotel Discounts
* Weekly Pay
* Paid Time Off
* Retirement Options
* Referral bonuses
* Career advancement & upward mobility
* Health, Dental, Vision Insurance- available after 30 days for full-time team members
Seniority level
Entry level
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Real Estate and Equipment Rental Services
#J-18808-Ljbffr